Field Service Technician - Poultry Primary Processing

About the role

The Field Service Tech is the front-line field service representative and is responsible for fulfilling the customer's expectations during field service activities. This position is for an existing vacancy.

Responsibilities

• Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities.
• Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on JBT Marel equipment / solutions and carry out routine maintenance jobs.
• Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome.
• Sets priorities in accordance with the needs of the company and the customer.
• Ensures the customer will experience a confident, emphatic and competent service from the organization.
• Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company's processes to ensure the right support to the customer.
• Follows company processes consistently:
• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer.
• Prepare and execute the work as agreed with the customer.
• Manage the customer experience.
• Identify sales and service opportunities.
• Ident/update/validate information of the Installed Base.
• Process hours and expenses.
• Technical reporting.
• Keep stakeholders informed and updated.
• Inform the Customer Support about arrival time if outside of expected window.
• Confirm reception of a work order to the resource planner.
• Update Customer Support and customer on progress of the work.
• Debrief customer on work done and performance of the machine.
• Report on quality issues and non-conformity (NCR).

Requirements

• Knowledge of principles and processes for providing customer and personal services.
• Ability to execute agreed tasks & deadlines against performance criteria (KPI).
• Result orientation, ability to follow through and respect deadlines.
• Customer face-to-face interaction skills and commercial service skills.
• Social perceptiveness.
• Technical competence in an engineering discipline.
• Computer literate.
• Good grammar and communication skills.

Qualifications

• Education, Knowledge, and Experience:
• Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level.
• Technical college degree preferred.
• Recognized product training on food processing equipment preferred.

Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services.
• Ability to execute agreed tasks & deadlines against performance criteria (KPI).
• Result orientation, ability to follow through and respect deadlines.
• Customer face-to-face interaction skills and commercial service skills.
• Social perceptiveness.
• Technical competence in an engineering discipline.
• Computer literate.
• Good grammar and communication skills.

Pay

The estimated hourly pay range for this role is $25.00 - $35.00 CAD an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

Benefits

• Medical
• Dental
• life insurance
• short-term and long-term disability
• family leave
• vision coverage
• a matched 401(k) plan

Commitment to Diversity

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Equal Opportunity Employment

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process.