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Jobs · Engineering · Colorado

Field Service Technician - Part Time

Sorenson Communications · Fort Collins, CO · 1 wk ago
On-siteEngineering$12.22–$19.52/hrPart-time

Pay Range: Hourly + Piece Rate $12.22 to $19.52 (based on location and experience). Additional compensation for completed installation: $25 per successful installation, $25 per successful priority service call, $15 per successful service call.

Benefits

  • Mileage reimbursement
  • Tablet provided
  • Phone provided
  • Opportunity to work locally with travel options to different areas
  • Growth opportunities
  • Competitive full benefits package

About the Role

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world. This hands-on position enriches lives by installing the CaptionCall phone for customers and training them on its use, enabling confident communication over the telephone. The role is ideal for individuals who enjoy working independently with a variety of people in their homes and offers a flexible schedule. This is a full-time position with potential for career growth and advancement.

Responsibilities

  • Install and troubleshoot CaptionCall phones in customers’ homes
  • Courteously train customers on how to use the phone and its features
  • Promote the CaptionCall service
  • Assist with lead generation activities as needed
  • Guide other CaptionCall activities and make recommendations for expanding the business
  • Meet or exceed Install/Trainer expectations and maintain established goals
  • Complete service calls as assigned
  • Accurately maintain customer records
  • Complete required reports and submit invoices and feedback on customer interactions
  • Retrieve and clean phones of former customers
  • Maintain adequate inventory of equipment and supplies
  • Represent CaptionCall at various events as assigned
  • Adhere to strict compliance policies set by the company
  • Handle highly confidential, sensitive customer information with integrity
  • Adapt to new responsibilities as necessary
  • Perform other duties as assigned

Requirements

  • Minimum: High School Diploma or GED
  • Provide excellent customer service
  • Effectively communicate in English through reading, writing, speaking, and listening
  • Ability to work evenings and weekends as needed
  • Ability to drive and travel via air as needed
  • Tailor services to the unique needs of individual customers
  • Reliable, organized, and punctual
  • Ability to work independently
  • Adapt to constantly changing environments
  • Experience working with senior citizens
  • Basic computer knowledge and experience

Working Conditions and Physical Requirements

  • Daily driving required; must have a reliable, licensed, and insured vehicle available at all times
  • Possess and maintain a valid driver’s license with a good driving record
  • Able to sit/stand for long periods in an office environment
  • Able to transport installation equipment into a customer’s home
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
  • Regular and predictable attendance required

Preferred Behaviors and Motivations

  • Behaviors:
    • Detail-oriented
    • Thought-provoking
    • Dedicated
    • Team player
    • Enthusiastic
  • Motivations:
    • Goal completion
    • Self-starter
    • Flexibility
    • Entrepreneurial spirit
    • Ability to make an impact

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