Field Service Technician - Omaha, NE

Position Overview

WE ARE HIRING A FIELD SERVICE TECHNICIAN IN OMAHA, NEBRASKA!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order.

Responsibilities

• Electromechanical Emergency and Preventative Maintenance: Perform high quality preventative and emergency maintenance services on Entrust equipment
• Work with a high degree of autonomy with the ability to diagnose and resolve issues on systems that may include: Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
• Day-to-day repairs may consist of: Cleaning rollers, sensors, cavities and such as required
• Calibrating sensors, data read/write devices, application pressure, etc.
• Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
• Evaluation/ replacement of temperature/ proximity/ position sensors
• Software adjustments for temperature, hardware positioning, etc.
• Utilizing repair and service manuals to troubleshoot card printer systems
• Utilizing s equipment such as voltmeter and laptop
• Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
• Maintain accurate and proper trunk inventory levels
• Follow established processes for service activity reporting and call management
• Accept, organize, and respond to service calls utilizing a dispatch system
• Customer Interaction: Interact with customer operations staff
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
• Work to continually improve customer relations
• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
• This role is on-site at one of our customers supporting service maintenance. Occasional travel may be requried to support IFI work as need; this is not a primary driving role.

Qualifications

• Basic Qualifications: High School Diploma/GED or equivalent Minimum of 2 year of electromechanical technician experience Proficient problem solving and troubleshooting skills Proficient with PC’s, current operating systems and relevant software applications For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations Willingness to be on-call Ability to lift up to 70 lbs and spend the majority of the shift bending, stooping, walking
• Preferred Qualifications: Associates degree in Electronics or related field or equivalent verifiable training Additional electromechanical technician or field service experience Entrust central issuance Advanced technical education Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products Skilled with tools and electronic s equipment

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

Total Rewards

• Medical Benefits from day 1
• Up to 4 weeks paid time off accrued within the 1st year
• 6 paid company holidays + 6 paid floating holidays
• 401k with up to 6% company match
• Annual Incentive Program (bonus)

Compensation Range

The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location).

Note

Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details.

Recruiter

Marcina Stewart
Marcina.Stewart@entrust.com