Field Service Technician-Ohio

About the role

The Field Services Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team. Essential Functions include:

• Deliver the highest level of customer experience through effective communications and professional service interactions with Bluberi customers.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.
• Install, setup, maintain and reconfigure gaming products.
• Troubleshoot malfunctioning equipment to the Fruiting Replacing Unit (FRU), returning equipment to working order in the field.
• Order replacement parts and supplies.
• Manage parts return to disposition location using appropriate packing materials and shipping services.
• Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
• Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports and post installation documentation.
• Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Execute all necessary paperwork for part transfers, orders and usage.
• May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
• May be exposed to secondhand smoke.

Responsibilities

Customer Communications: Deliver the highest level of customer experience through effective communications and professional service interactions with Bluberi customers. Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.

Service Activities: Install, setup, maintain and reconfigure gaming products. Troubleshoot malfunctioning equipment to the Fruiting Replacing Unit (FRU), returning equipment to working order in the field. Order replacement parts and supplies. Manage parts return to disposition location using appropriate packing materials and shipping services. Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.

Requirements

Must possess Basic problem analysis and troubleshooting skills.

Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.

Must be able to sit and drive for prolonged periods of time.

Must demonstrate dexterity when working with tools and working with moving parts and electrical current.

May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.

Must be able to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.

Must have a valid driver's license and be able to obtain CDL if necessary.

Must have basic written communication skills in the English language.

Must have basic verbal communications skills using the English language.

Must have basic customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.

Qualifications

High School Diploma/GED Technical or I.T. related training or education is a plus.

Must reside within Ohio or Michigan Area.

Skills

• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
• Basic problem analysis and troubleshooting skills.
• Ability to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Ability to sit and drive for prolonged periods of time.
• Dexterity when working with tools and working with moving parts and electrical current.
• Safety awareness, including adherence to safety protocols and use of personal protective equipment (PPE).
• Manual dexterity: The ability to manipulate and handle small components and parts of slot machines, including buttons, switches, and electronic components, is essential.
• Lifting and carrying: Field technicians may be required to lift and carry heavy equipment, such as slot machines or replacement parts, which may weigh up to 50 pounds or more.
• Standing and walking: The job often involves long periods of standing and walking, as technicians move between different slot machines or gaming areas.
• Bending and kneeling: Technicians may need to bend down or kneel to access and repair components located at the base of the slot machines.
• Fine motor skills: Precise adjustments and repairs may require steady hands and fine motor skills, especially when working with delicate electronics.
• Visual acuity: Good vision, including the ability to distinguish colors and small details, is crucial for diagnosing and repairing slot machine issues.
• Hearing: Technicians should have adequate hearing to detect any unusual sounds or malfunctions in the machines.
• Communication skills: Clear verbal and written communication skills are necessary for documenting repairs, interacting with customers or casino staff, and providing instructions or reports.
• Climbing: Some slot machines may be stacked or positioned in high places, requiring technicians to safely climb ladders or use aerial lifts.
• Stamina: The job may involve working in noisy and fast-paced casino environments for extended periods, so physical stamina is important.
• Safety awareness: Technicians must adhere to safety protocols, including using personal protective equipment (PPE) when necessary, to prevent injuries while working with electrical equipment.
• Driving: A valid driver's license and the ability to drive to various casino locations for on-site repairs may be required.
• Must be able to sit and drive for prolonged periods of time.

Benefits

Competitive Hourly Wage & Annual Company Bonus

401(k)

Health, Dental, & Vision insurance

Paid Vacation & Holidays

Remote Position

Pay

Commensurate with experience

Schedule

Varies