Field Service Technician (NV)

Position Overview

The contractor will initially work the standard schedule of 8:00 AM – 5:00 PM. After completing required training, the contractor may be assigned to one of the following shifts based on business and team needs.

Schedule

• Front Half Days and Nights (Sunday – Wednesday)
  • Three 11‑hour shifts
  • One 8‑hour shift
• Back Half Days and Nights (Wednesday – Saturday)
  • Three 11‑hour shifts
  • One 8‑hour shift
• Note: These rotations include both day and night shifts.

Pay

$18 to $22 per hour

Key Responsibilities

• Report product failure trends and serviceability issues to management with appropriate documentation.
• Provide efficient, responsive, and accurate field/shop/on‑site maintenance support.
• Maintain accurate technical records, Field Service Reports (FSRs), expense reports, and assigned company property.
• Deliver excellent customer communication and support.
• Maintain assigned equipment performance standards.
• Support branch and district performance goals by achieving established service metrics.

Additional Requirements & Expectations

• High School Diploma or equivalent required.
• Basic understanding of internet environments required.
• Successful completion of a 120‑day introductory period and PDIF New Hire Training Class.
• Must be willing to travel as required.
• Valid driver’s license and acceptable driving record required.
• Must complete required security clearances and customer access requirements.
• Must be able to work in a 24 × 7 operational environment (PPS Only).
• Must be available for shift work and on‑call rotations.

Physical Requirements & Work Environment

• Must be able to lift up to 50 lb.
• Requires mobile activity more than 50 % of the time, including:
  • Walking
  • Standing
  • Stooping
  • Kneeling
  • Bending
  • Handling equipment

Required Skills

• Customer Service / Customer Communication
• Troubleshooting Technical Issues
• Equipment Maintenance
• Basic Internet Environment Knowledge
• Field Service Experience
• Ability to Work Shifts / On‑Call
• Valid Driver’s License