Field Service Technician - Northeast Atlanta GA

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the role

The Field Service Technician provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Responsibilities

• Provide technical support for computer applications and hardware
• Answer questions regarding system procedures, online transactions, systems status, and downtime procedures
• Collaborate with network services, software systems engineering, and/or application development to restore service and identify problems
• Maintain a troubleshooting tracking log to ensure timely resolution of problems

Requirements

• 1+ years of hands-on experience with troubleshooting hardware, maintenance, and repairs
• Valid Driver’s License with no major violations
• Willingness to drive between CVS locations within Northeast Atlanta, GA area (must reside in the territory supported)
• Available to work days, nights, weekends, and holidays
• Ability to lift 75+ lbs and occasionally work on a ladder

Qualifications

• High School diploma or GED (required)
• Technical Certifications (preferred)
• Technical Degree (preferred)
• Previous field service technician work (preferred)

Schedule

• Full time
• 40 anticipated weekly hours

Pay

The typical pay range for this role is $18.50 - $31.72 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources