Field Service Technician - Northeast

About the role

Join us and add your technical mechanical field expertise to our team and ensure Hypertherm’s Waterjet customers can get the trusted on-site service they count on with an investment in our Waterjet solutions. Traveling directly to our customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair.

Responsibilities

• Travel to customer sites to support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect sub-assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post-installation follow-up.
• Troubleshoot mechanical, electrical, and pneumatic issues on previously installed OMAX Waterjet equipment on-site, by email, and over the phone, and perform contract maintenance services at customer locations.
• Maintain timely, detailed, and analytical digital service records supported by photos and technical attachments and provide thorough feedback on product issues identified in the field.
• Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.

Requirements

• Technical aptitude: Hands-on experience using multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators, with strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems.
• Customer training and communication: Ability to train customers on product operation, maintenance, and software programming, and explain complex technical concepts in a clear, accessible way.
• Technical learning and computer skills: Comfortable reading and interpreting technical manuals for installation, operation, and training, with strong computer skills including Windows navigation, driver and firmware installation, and file management.
• Process focus and customer support: Experience working in a process-focused environment, with the ability to manage challenging customer interactions and serve as a key point of contact during product installation and repair.
• Travel flexibility: Able to adapt to frequent travel, use travel systems and airline apps effectively, and adjust plans on short notice.

Qualifications

• HS Diploma or GED
• 2 years of Field Technical Service or related field
• 2+ years with Cutting Solutions product experience
• Ability to carry, pull, lift, push and grip over 70 lbs
• Able to stand on hard surfaces for an extended time
• Physically capable to meet the demands of the role
• Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
• Fluency in English required

Skills

• Hands-on experience with multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators
• Strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems
• Ability to train customers on product operation, maintenance, and software programming
• Comfortable reading and interpreting technical manuals for installation, operation, and training
• Strong computer skills including Windows navigation, driver and firmware installation, and file management
• Experience working in a process-focused environment
• Ability to manage challenging customer interactions and serve as a key point of contact during product installation and repair
• Ability to adapt to frequent travel, use travel systems and airline apps effectively, and adjust plans on short notice

Benefits

Hypertherm Associates is proud to be an Equal Opportunity Employer, and we welcome all applications. We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.

Pay

$59,697.00-$99,494.00 Annual

Schedule

Over 75% Monday-Friday