Field Service Technician - North Central

Scope and Responsibilities

Essential duties include, but are not limited to the following:

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities.
• Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observes qualification runs conducted by customer personnel.
• Assure that the machine accuracy and quality are in accordance with specifications.
• Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered. Write complete service reports in accordance with procedures.
• Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions.
• Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.

Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Certification

- Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or equivalent combination or education and experience.

- Valid Driver's License, Ability to obtain a passport and credit card.

- May have to read and understand international print symbols.

Skills

- Ability to use general hand tools

- Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations.

- Ability to write reports, business correspondence, and procedure manuals.

- Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

- Good working knowledge of word processing and spreadsheet generation software, and the general use of internal service system and communication system.

- A positive attitude, clean and neat appearance, and a willingness to converse in a positive, interactive way and a commitment to the highest quality of work must always be maintained in order that the Service function serves its customers effectively and efficiently, and as a sales tool for the Company's products and supports the Company's image of a quality supplier.