Field Service Technician-Network Specialist

About the role

TDS Telecom is dedicated to strengthening communities through cutting-edge fiber internet technology. This role involves installing, maintaining, and repairing various telecommunications systems and equipment.

Responsibilities

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment.
• Configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and/or DS3s (carriers, paging & wireless).
• Identifies location of defective cable using various test equipment and repairs buried, aerial, and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs.
• Pole climbing and operating construction equipment is required.
• Locates, identifies, and marks company underground and buried facilities to prevent facilities from being damaged.
• Keeps orderly log of all locate requests in our exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment.
• Maintains back-ups to the switch, voicemail, fiber optic terminals, etc.
• Updates manuals and provides functional support, answering questions about features and functions.
• Provides advanced troubleshooting support techniques and corrections.
• Responds to “trouble” dispatches.
• Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc).
• Provides excellent customer service.
• Proactively educates and sells TDS products and services to customers.
• Participates in project management for the installation of systems and performs related functions as requested by the supervisor.

Requirements

• 2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Valid driver's license.
• Follows TDS attendance guidelines.
• Successfully completes customer-specific requirements, which may include a background check.
• Available for on-call/standby responsibilities and may require occasional travel.
• Willing to work overtime as needed.
• Passes all components of the Safety Course curriculum.
• Maintain DOT requirements in relation to operating vehicles with a combined GVRW of >10,000 lbs.
• Understands telecommunication products and services.
• Practical knowledge/experience with computer applications.
• Independent decision-making and effective communication skills.
• Organizational skills and ability to multi-task.

Qualifications

• Ability to maintain DOT requirements in relation to operating vehicles with a combined GVRW of >10,000 lbs.
• Understanding of telecommunication products and services.
• Practical knowledge/experience with computer applications.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written).
• Proven organizational skills and ability to multi-task.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time