Field Service Technician (Neptune) - Oklahoma City, OK

What You Will Do:

• Spending the majority of your time traveling between hospitals based on service request assignments.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers.
• Documenting service results to maintain accurate quality records.

The environment and culture are fast-paced, requiring the ability to solve complex problems while maintaining strong relationships with customers and sales representatives. Over time, this role can lead to career paths in engineering, project management, and leadership. The ideal candidate loves solving problems, is self-directed, collaborative, analytical, goal-oriented, and meticulous in documenting work.

Who We Want:

• Self-directed initiators who take ownership of their work.
• Collaborative partners who build and leverage cross-functional relationships.
• Analytical problem solvers who identify root causes and recommend comprehensive solutions.
• Goal-oriented developers who keep the customer and requirements at the forefront.
• Meticulous documenters who maintain detailed records of reports, metrics, proposals, and presentations.

Knowledge & Skill Requirements:

• Willingness to work overtime and overnight as needed.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment and handle stressful situations.
• Highly organized and skilled in prioritizing tasks.
• Attention to detail and ability to present ideas logically.
• Experience with customer interactions and understanding the importance of customer relations.
• Self-motivation, self-reliance, and ability to work with minimal supervision.
• Outstanding driving record.
• Near visual acuity, corrected color vision, mobility, bending, standing, stooping, and finger dexterity.
• Strong time management skills and ability to manage multiple functions.
• Ability to exert up to 75 lbs of force occasionally and up to 20 lbs of force constantly.
• Proficient in Microsoft Office applications.
• Experience interpreting service bulletins, user manuals, and other technical documents.
• Excellent teamwork, coordination, and collaboration skills.

Qualifications/Work Experience:

• Minimum of 3 years technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair, and installation experience preferred.
• Proficiency in Microsoft Office and adaptability to learn company software.
• Ability to explain and generate detailed guidelines and procedures.
• Compliance with HIPAA and other related patient confidentiality policies and procedures.
• Valid driver's license with a good driving record.

What You Will Get:

• Company vehicle.
• Health benefits including medical, dental, vision, and prescription drug insurance.
• Medical, dental, vision, and prescription drug insurance.
• Short-term and long-term disability insurance.
• Employee Assistance Program.
• Wellbeing program with incentives.
• Discounted employee stock purchase plan.

Pay Range:

• USN: $28.01 - $38.75 USD hourly.

Health benefits:

• Medical and prescription drug insurance.
• Dental insurance.
• Vision insurance.
• Critical illness insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Personalized healthcare support.
• Wellbeing program and tobacco cessation program.

Financial benefits:

• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• 401(k) plan.
• Employee Stock Purchase Plan (ESPP).
• Basic life and AD&D insurance.
• Short-term disability insurance.