Field Service Technician - Mobile & Crawler Cranes - Mid-West Region

This position is for the Western region of the United States and requires extensive travel, including domestic and international, up to 100% of the time. Ability to obtain and maintain a valid driver license and work overtime, weekends, or on-call duty is required.

Responsibilities

• Diagnose, adjust, and repair crane systems, including mechanical, hydraulic, and pneumatic components.
• Test equipment after repairs or modifications to ensure proper performance in line with manufacturer specifications.
• Dismantle, reassemble, and inspect heavy machinery using hoists, hand tools, and diagnostic equipment.
• Conduct crane commissioning, including setup, testing, and quality inspections to verify correctness and operational readiness.
• Provide operator orientation, training, and demonstrations on crane use, safety practices, and maintenance procedures according to manufacturer guidelines.
• Assist customers in understanding crane configurations and operational requirements tailored to their specific applications.
• Perform routine maintenance, such as cleaning, lubricating, and replacing worn parts to maximize equipment reliability.
• Inspect, test, and adjust crane components to identify potential issues before they impact operations.
• Maintain records of maintenance activities and recommendations for future service needs.
• Utilize mechanical and electrical theory to test, diagnose, and repair equipment issues, ensuring cranes operate safely and efficiently.
• Read and interpret technical manuals, blueprints, and diagrams to guide repair and maintenance work.
• Provide expert technical support during commissioning and service calls, adapting solutions to meet customer needs.
• Adhere to safety protocols and regulations, promoting a safe work environment during all service and commissioning activities.
• Handle and dispose of hazardous materials in compliance with environmental standards.
• Conduct safety inspections and verify repairs and setups meet factory and regulatory standards.
• Build positive relationships with customers, offering expert advice, prompt service, and clear communication to ensure satisfaction.
• Act as a liaison between the customer and the company, providing feedback and recommendations for equipment improvements.
• Address customer inquiries and resolve issues during commissioning and regular service visits.
• Complete service reports, commissioning documentation, and other required paperwork accurately and on time.
• Coordinate with supervisors and team members to share service insights, customer feedback, and suggestions for process improvements.

Requirements

• High school graduate or GED and at least one year of experience with heavy equipment or machinery, or equivalent combination of education and experience.
• Expertly applies comprehensive knowledge of crane systems, including mechanical, hydraulic, pneumatic, and electrical components, to ensure reliable equipment performance.
• Diagnoses and resolves equipment issues swiftly, using analytical skills and practical solutions tailored to customer needs and equipment specifications.
• Manages multiple tasks efficiently, balancing service, maintenance, and commissioning responsibilities in a fast-paced, dynamic work environment.

Benefits

• Comprehensive benefits package including major medical, dental, and vision insurance.
• 401K plan with company match.
• Paid vacation and personal days.

Pay

Pay Range: $29.62 - $48.37 per hour.