Field Service Technician - Mobile & Crawler Cranes - Mid-West Region
Liebherr USA · Saline, MI · 2 wk ago
EngineeringFull-time
Responsibilities
- Equipment Diagnosis and Repair
- Diagnose, adjust, and repair crane systems, including mechanical, hydraulic, and pneumatic components.
- Test equipment after repairs or modifications to ensure proper performance in line with manufacturer specifications.
- Dismantle, reassemble, and inspect heavy machinery using hoists, hand tools, and diagnostic equipment.
- Commissioning, Crane Familiarization and Operator Training
- Carry out crane commissioning, including setup, testing, and quality inspections to verify correctness and operational readiness.
- Provide operator orientation, training, and demonstrations on crane use, safety practices, and maintenance procedures according to manufacturer guidelines.
- Aid customers in understanding crane configurations and operational requirements tailored to their specific applications.
- Maintenance
- Perform routine maintenance, such as cleaning, lubricating, and replacing worn parts to maximize equipment reliability.
- Inspect, test, and adjust crane components to identify potential issues before they impact operations.
- Keep records of maintenance activities and recommendations for future service needs.
- Technical Troubleshooting
- Utilize mechanical and electrical theory to test, diagnose, and repair equipment issues, ensuring cranes operate safely and efficiently.
- Read and interpret technical manuals, blueprints, and diagrams to guide repair and maintenance work.
- Offer expert technical support during commissioning and service calls, adapting solutions to meet customer needs.
- Safety and Compliance
- Adhere to safety protocols and regulations, promoting a safe work environment during all service and commissioning activities.
- Handle and dispose of hazardous materials in compliance with environmental standards.
- Conduct safety inspections and verify repairs and setups meet factory and regulatory standards.
- Customer Interaction and Support
- Build positive relationships with customers, offering expert advice, prompt service, and clear communication to ensure satisfaction.
- Act as a liaison between the customer and the company, providing feedback and recommendations for equipment improvements.
- Address customer inquiries and resolve issues during commissioning and regular service visits.
- Education and Experience: High school graduate or GED and at least one year of experience with heavy equipment or machinery, or equivalent combination of education and experience.
- Technical Expertise: Expertly applies comprehensive knowledge of crane systems, including mechanical, hydraulic, pneumatic, and electrical components, to ensure reliable equipment performance.
- Problem-Solving: Diagnoses and resolves equipment issues swiftly, using analytical skills and practical solutions that are tailored to both customer needs and equipment specifications.
- Multi-tasking: Manages multiple tasks efficiently, balancing service, maintenance, and commissioning responsibilities in a fast-paced, dynamic work environment.
- Travel: Domestic and international travel up to 100% of the time.
- Driver License: Ability to obtain and maintain a valid driver license.
- Work Overtime: Ability to work overtime as well as on weekends or on call duty.
- A comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days.
- Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers.
- If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.