Field Service Technician-Minnesota

About the role

The Field Services Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team. Essential Functions include:

• Deliver the highest level of customer experience through effective communications and professional service interactions with Bluberi customers.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.
• Install, setup, maintain and reconfigure gaming products.
• Troubleshoot malfunctioning equipment to the Fruiting Replacing Unit (FRU), returning equipment to working order in the field.
• Order replacement parts and supplies.
• Manage parts return to disposition location using appropriate packing materials and shipping services.
• Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
• Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports and post installation documentation.
• Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Execute all necessary paperwork for part transfers, orders and usage.
• May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
• Perform floor walk-throughs while on site at customer locations to observe Bluberi games and ensure they are fully functional and properly configured.
• Take appropriate actions where necessary, to correct equipment operation.
• Perform other tasks and duties as assigned by the supervisor.

Responsibilities

Responds to dispatches and drives to customer locations within a specified area to repair gaming equipment and communication devices.

Works closely with scheduling to understand upcoming customer equipment activities including; installations, conversions, removals or Preventative Maintenance.

Manages all travel requirements necessary to support these scheduled events.

Communicate effectively and efficiently with Bluberi scheduling and dispatch.

Accurately report service activity, arrival and departure times and problems, details, and resolutions of failures (to Dispatch or within the Service Management application).

Work closely with Product Management and Sales to provide quality feedback on specific field activities via established communication channels.

Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve Bluberi’s collective service capabilities.

Requirements

Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.

Basic problem analysis and troubleshooting skills.

Ability to climb, lift and carry equipment weighing up to fifty (50) pounds.

Ability to sit and drive for prolonged periods of time.

Demonstrate dexterity when working with tools and working with moving parts and electrical current.

May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.

Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.

Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.

Valid driver's license and be able to obtain CDL if necessary.

Basic written communication skills in the English language.

Basic verbal communications skills using the English language.

Basic customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.

Qualifications

High School Diploma/GED.

Technical or I.T. related training or education is a plus.

4+ years of electronics, repair, field, or related industry experience.

Degree or certification in Gaming-related field highly preferred.

Skills

• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
• Basic problem analysis and troubleshooting skills.
• Ability to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Ability to sit and drive for prolonged periods of time.
• Demonstrate dexterity when working with tools and working with moving parts and electrical current.
• May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
• Ability to safely use common hand tools including the following: screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.
• Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
• Valid driver's license and be able to obtain CDL if necessary.
• Basic written communication skills in the English language.
• Basic verbal communications skills using the English language.
• Basic customer service skills including: Listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.

Benefits

Competitive Hourly Wage & Annual Company Bonus

401(k)

Health, Dental, & Vision insurance

Remote Position

Paid Vacation & Holidays

Bluberi Values

• Clarity and Transparency
• Find It, Fix It, Own It
• Standard Operating Success
• Easiest Company to do Business With
• It’s A Team Sport
• Celebrate Wins, But Never Be Satisfied

Pay

Competitive hourly wage

Annual company bonus

Schedule

Full-time