Field Service Technician - McKinney, TX

About the role

Tennant Company is a global leader in cleaning equipment, dedicated to creating a cleaner, safer, and healthier world. This position offers a competitive salary, performance-based incentives, and a comprehensive benefits package.

Responsibilities

• Diagnose and resolve complex mechanical, electrical, hydraulic, and combustion engine issues on customer-owned Tennant products and similar competitor models.
• Plan and execute daily service activities, including contacting customers to schedule services and maintaining open communication regarding service expectations, timelines, billing, and future needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Requirements

• High school diploma or equivalent.
• Valid driver's license meeting Tennant Company's driving policy requirements.
• At least 3 years of experience troubleshooting and repairing combustion engines, mechanical and electrical systems, using hand and power shop tools, equipment, and diagnostic devices, and using a personal computer, MS Office Suite, and email.
• Previous experience and knowledge working on mobile equipment (forklifts, heavy equipment, etc.) and direct customer interaction.

Preferred Experience

• Vocational schooling in automotive/diesel/electrical.

Physical Requirements

• Able to lift up to 60 pounds, with most items weighing between 2 and 20 pounds.
• Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily.
• Driving a van to and from customer sites daily, including frequent driving time of 3+ hours daily.

Benefits

• Competitive salary range.
• Performance-based incentives structure.
• Excellent benefits package including:
• Multiple medical plan options.
• 401(k) with a 100% match up to 6%.
• Paid vacation time.
• Paid company holidays and personal days.
• Dental and vision coverage.
• Wellness rewards.
• Robust family support programs.
• Company-paid disability and life insurance.
• A full Employee Assistance Program.

Total Compensation

Total compensation includes base salary and benefits. Tennant Company reserves the right to adjust ranges based on experience, qualifications, and internal and external equity.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. We do not discriminate based on race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.