Field Service Technician

About the role

As a Field Service Engineer, you'll work with some of the nation's most respected healthcare organizations and leading research institutions to implement systems that reduce errors, improve tracking, and automate the monitoring of environmental data. You'll have an integral role in the installation and decision-making processes leading up to an organization's "go-live" on Isensix's wireless monitoring system.

Responsibilities

• Direct the project's resources, develop the project plan, and ensure that the project is completed on time, within budget and per best practices to ensure a quality implementation
• Install equipment-monitoring devices
• Troubleshoot system issues
• Conduct onsite training and provide onsite customer support
• Interface and coordinate with customers and management

Requirements

• Microsoft Office Applications knowledge
• Must be proficient in Excel
• Basic computer network knowledge
• 2-5 years progressive related work experience
• Ability to troubleshoot complex issues
• Maintain a valid driver's license with a clean driving record
• Have a valid passport
• Ability to travel for extended periods of time

Qualifications

• Excellent communications skills and can explain technical concepts to non-technical users and customers clearly
• Team player who can work in different environments
• Aptitude to solve all types of service problems
• Experience in a laboratory environment and general knowledge of GLPs (Good Laboratory Practices) — desirable
• Ability to conduct on-site customer training
• Effective and personable communication
• Organization and time management
• Willingness to travel nationally
• Represent Company in a professional manner

Physical requirements

Field service trips may require extended periods of standing, walking, bending, lifting up to 50lbs., gripping, wrenching, and twisting. Individuals may be required to pass a customer site credentials/background check.

Pay

$31.00 - $33.00 per hour