Field Service Technician - Maryland

Responsibilities

• Respond to service dispatches on a call-by-call basis, one or more times daily.
• Flexibility to work nights, weekends, overtime, or alternative shifts may be required.
• Occasional travel, including flights and multi-day stays, may be necessary to support projects in other regions.
• Diagnose, repair, replace, and adjust hardware components; clean and maintain mechanical parts; and configure, install, and update software.
• Troubleshoot complex hardware and software issues using company-provided diagnostic tools, with thorough analysis and documentation.
• Perform routine inspections and preventative maintenance in accordance with established procedures, including replenishment of consumables such as receipt paper.
• Install, relocate, upgrade, modify, or remove hardware and software for ATMs and cash-handling equipment.
• Provide on-site customer training on the operation and use of installed systems.
• Maintain a strong commitment to customer satisfaction, including timely follow-up on issues, requests, and service outcomes.
• Identify technical or process issues, proactively communicate risks, and suggest continuous improvement opportunities.
• Actively use corporate systems and tools for knowledge sharing, including contributing to and leveraging the knowledge base.
• Participate in required hardware and software training programs (on-the-job, classroom, and web-based), and obtain certifications as required.
• Ensure accurate, real-time updates to dispatch systems and complete all required administrative documentation (service reports, expense reports, time and attendance records) accurately and on time.
• Comply with all traffic and safety regulations, and safeguard company tools, test equipment, proprietary software, and documentation.

Requirements

• College diploma and/or technical certification in a relevant technology field.
• 1–2 years of experience servicing ATMs, computer electronics (hardware and software), cash-handling equipment, or related devices such as slot machines.
• Valid driver’s license, personal vehicle, active auto insurance, and reliable transportation (company vehicle not provided).
• Diebold, Wincor, and/or NCR certification or experience is an asset.
• Strong technical, electronic repair, and preventative maintenance skills.
• Excellent diagnostic, analytical, and problem-solving abilities.
• Working knowledge of computer systems and networks, including Microsoft Windows environments.
• Ability to read, interpret, and apply technical documentation.
• PC proficiency and effective use of technical tools and systems.
• Professional demeanor and appearance at all times.
• Strong teamwork skills with a positive, customer-focused attitude.
• Effective verbal and written communication skills with internal teams and external customers.
• Experience supporting NRT QuickJack or ticket redemption products in a casino environment is an asset.
• Ability to obtain and maintain all required gaming licenses for casinos serviced by NRT.