Field Service Technician - Macon, GA

About the role

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. We’re looking for an energetic, self-driven, customer service focused individual to join our established field service team. You will serve the Macon, GA and surrounding area. After training, you will travel directly from your home to the customer in our company supplied truck.

Responsibilities

• Commissioning, calibrating, troubleshooting and repairing a variety of flow meters, pressure transmitters, level transmitters, temperature transmitters, chart recorders, controllers and valves to meet customer requirements.
• Visually inspecting, testing and recommending changes to ensure required installation meets manufacturers’ standards for operation.
• Observing processes, applying and developing tests and procedures to detect proper or malfunctioning operation of equipment, preparing reports and discussing findings with customer or sales representative, making changes or adjustments to improve operation or offering a course of action to resolve problems.
• Dismantling defective instrumentation and equipment and replacing with new or repaired parts per the manufacturers’ procedures.
• Assembling, repairing and/or replacing related instrumentation and associated equipment.
• Directing installers on the proper placement of equipment according to drawings and equipment manufacturers’ recommendation.
• Advising customer of proper installation requirements.
• Conferring with other Field Service Technicians, manufacturers’ representatives and customers to diagnose instrumentation and equipment malfunctions and provide technical solutions to resolve complex instrumentation and equipment requirements.
• Training customer's representative(s) on the proper use, troubleshooting and maintenance of instrumentation and equipment and prepare related materials for spare parts.

Requirements

• Associates degree in a technical field (preferably Instrumentation, Mechatronics, or Electronics Engineering Technology) or four plus years’ related experience and/or training; or equivalent combination of education and experience.
• Proficient with programmable logic controls, input/output, pneumatics, hydraulics, sensors, AC/DC, instrumentation, etc.
• Working knowledge of Word, Excel, networking, database management and Microsoft Windows components.
• ISO 17025 Certification Preferred But Not Required.
• Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to convert standard measurement to metric, calculate measurements of gas, temperature, balance air or water flow, etc.
• Valid state driver’s license and acceptable driving record.
• Technical competencies: Technical Capacity, Problem Solving/Analysis, Customer/Client Focus, Initiative.

Work Environment and Physical Demands: Regularly exposed to wet and/or humid conditions, moving mechanical parts, and risk of electrical shock; frequently exposed to high, precarious places; fumes or airborne particles; outside weather conditions; and extreme heat, cold and vibration. Noise level may be very loud. Regular use of hands to handle or manipulate parts, hand tools, impact wrenches, multimeter, voltmeter, etc., and to operate office equipment; may regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

Schedule

This is a full-time position with hours Monday through Friday, 8:00 a.m. to 5:00 p.m. The role regularly requires overtime hours and weekend work as job duties demand. Must be available for assignment on short notice. Travel is up to 75% of the time, primarily local during the business day, with occasional travel that may require overnight stays and weekends. Primary service area is the Macon region, with occasional travel to other states (SC, VA, TN, or GA). Company vehicle and tools provided.