Field Service Technician (Los Angeles)

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines contactless sensing, predictive models, and enterprise integrations to detect preventable adverse events and operationalize predictions within EHR, care-coordination, billing, and compliance workflows. The technology serves 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks, backed by leading healthcare and AI investors.

About the role

As a Field Service Technician, you will provide top-tier support to customers while contributing to the success of our cutting-edge medical technology. This role involves both phone and on-site support, device installation, maintenance, and coordination with healthcare facilities.

Responsibilities

• Provide phone and on-site technical support, addressing customer queries and resolving issues with professionalism.
• Monitor and troubleshoot the Circadia tablet to maintain smooth operations and address technical challenges.
• Participate in the installation of Circadia C100 devices at healthcare facilities, coordinating with contracted vendors.
• Perform hands-on maintenance, IT setup, and configuration of medical equipment.
• Apply basic IT networking knowledge (e.g., Wi-Fi VLAN configuration) to troubleshoot and resolve connectivity issues.
• Mount and install medical devices using power tools, ensuring secure and precise placement.
• Maintain an accurate asset management list, auditing and recording all devices and equipment.
• Work effectively in a fast-paced environment, managing multiple tasks with precision and adaptability.

Requirements

• High school diploma or equivalent; technical/vocational training a plus.
• 1+ years of experience in field service, IT support, or technical customer support.
• Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Hands-on troubleshooting experience with hardware/devices, ideally tablets or similar electronic equipment.
• Basic understanding of IT networking fundamentals (Wi-Fi, VLAN configuration).
• Comfortable using power tools and performing physical installation/mounting work.
• Strong organizational skills and attention to detail, with experience maintaining records or asset/inventory logs.
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
• Valid driver’s license and ability to travel to healthcare facility sites as needed.
• Ability to lift and carry equipment (up to 25-50 lbs) and perform installation work involving reaching, bending, or working at heights.

Nice-to-Haves

• Prior experience installing or maintaining medical or healthcare-related equipment.
• Experience coordinating with third-party vendors or contractors.
• Bilingual (English/Spanish), particularly for the Los Angeles market.

Pay

The anticipated annual base salary range for this full-time position is $60,000 - $72,000. Placement within the range depends on skills, qualifications, experience, and location.

Benefits

• Meaningful employee stock options.
• 100% company-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• Competitive paid time off, including vacation, sick days, and company holidays.
• Impactful work influencing care decisions for tens of thousands of seniors daily.
• Collaborative, mission-driven culture with regular social events like yoga, beach bonfires, and team lunches.