Field Service Technician (Levittown, PA)

Benefits

• $3,000 sign-on bonus
• Comprehensive benefit package including health, vision, dental, company-paid and voluntary life insurance (effective first day of employment)
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Tuition reimbursement for job-related continued education
• Referral program
• Company-provided cell phone, laptop, and/or credit card for business use

About the role

To perform service (preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment) on equipment at external or Hiab locations in line with Manager's instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Responsibilities

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment) on equipment including forklifts, knuckle boom cranes, loaders, liftgates, hooklifts, skiploaders, and hoists
• Follow applicable safety rules, agreed working practices, and environmental requirements
• Stay up to date with technical developments as shown in internal service bulletins and complete technical courses as instructed by District Service Manager
• Respond to customer queries and concerns to maximize customer satisfaction and follow Hiab Customer Satisfaction Guidelines
• Keep adequate records, maintain documentation, and submit daily reports in the specified format
• Recognize sales opportunities and communicate them to the District Service Manager
• Coach and tutor junior colleagues and trainees as necessary
• Conduct yourself in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

Requirements

• Ability to obtain and maintain a 1-year DOT Medical Card
• Valid driver’s license with no more than one moving violation in the last year or two violations within a two-year time frame (all violations will be reviewed)
• High school diploma or equivalent
• 5+ years of experience in mechanical, hydraulic, and electrical operations
• Appropriate diagnostic and troubleshooting skills
• Own required tools
• Know, understand, and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions

What we offer

As part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and foster excellence in a positive and inclusive environment.