Field Service Technician Level 1, Los Angeles, CA

We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes Summary (maybe About the role). Responsibilities, Requirements/Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections with real content. Let's parse content: Summary: "At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting and repair of LINET and non-LINET products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site." That's about the role. Job Responsibilities: a list of duties. EDUCATION And/or EXPERIENCE: requirements. Supervisory Responsibilities: none. Language Skills, Mathematical Skills, REASONING ABILITY: these are skills. PHYSICAL DEMANDS: maybe part of requirements? Could be separate but not required heading? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map: - About the role: Summary. - Responsibilities: Job Responsibilities. - Requirements/Qualifications: EDUCATION And/or EXPERIENCE plus maybe PHYSICAL DEMANDS? Could be under Requirements. - Skills: Language Skills, Mathematical Skills, REASONING ABILITY. - Benefits: What We Offer. - Pay: Not mentioned explicitly. No pay info, so omit Pay section. - Schedule: Travel mention? Travel is 5% up to 80% travel. That's schedule? Could be under Schedule? But schedule usually about hours/shift. Travel is not schedule but maybe we can include Travel under Schedule? The instruction says include Schedule section only if posting actually states them. It does state travel percentage. Could treat as Schedule? Might be better to include a "Travel" subsection under Responsibilities? But we only allowed headings from list. Could we create a Schedule heading and put travel info? The posting says "TRAVEL This position requires travel of 5% up to 80% for the purposes of field service, delivery & installation of beds, and occasional sales support and trade shows." That's travel requirement, not schedule of hours. Might be considered schedule? I'd lean to include a Schedule section with travel info, as it's the closest. However instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state travel, which is schedule-related. So we can include Schedule. But we also have Benefits: "What We Offer" includes benefits. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Schedule. We need to use

for each heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: EEO, E-Verify, vaccination requirement? That's substantive? It's a requirement: vaccination of COVID-19 is a requirement. That's a requirement; we should keep it. It's under "Please note, due to the nature of our work in healthcare, vaccination of COVID-19 is a requirement of the job, absent of a valid approved exemption." That's a requirement. Should be included under Requirements or maybe as a separate note. We'll include under Requirements. Also "LINET will provide established equipment annually." etc. That's under Responsibilities? Actually it's under Responsibilities bullet: "LINET will provide established equipment annually." We'll keep. We need to remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The EEO statement at end: "LINET Americas, Inc. is an Equal Opportunity / Affirmative Action employer..." and "LINET Americas, Inc. is an E-Verify employer". Those are boilerplate; remove. Also "Please note, due to the nature of our work in healthcare, vaccination of COVID-19 is a requirement of the job, absent of a valid approved exemption." Keep. Now let's extract content. About the role (Summary): two sentences. Responsibilities: list items from "Job Responsibilities" paragraph. It's a paragraph with many sentences separated by periods. We need to turn into list items. Each duty is a sentence. Let's split: - Provide high level of customer service and interact with customers in a professional manner. - Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training. - Will assist as instructed on installations and will complete routine preventative maintenance per service contracts. - Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure. - All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion - Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders. - Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers. - Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies. - Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products. - Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times. - LINET will provide established equipment annually. - LINET equipment is to be utilized by the service technician when working on LINET products and completing other assigned tasks. - Required to complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift. - If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines. - All other duties as assigned - Regular and timely attendance, nights, weekends and on-call hours maybe required. Note: Some sentences are fragments; we keep as is. Requirements: EDUCATION And/or EXPERIENCE bullet list: - High School Diploma or equivalent - 5 years related experience and/or training - Advanced electro-mechanical repair and troubleshooting skills - Experience in driving “C” size trucks - Valid driver license, ability to be insured under Company insurance per established guidelines. - Drivers’ license record will be reviewed on an annual basis. - Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook - Vaccination of COVID-19 is a requirement of the job, absent of a valid approved exemption. (from note) - Also maybe "LINET will provide established equipment annually." but that's under responsibilities. Also "Supervisory Responsibilities This position does not have supervisory responsibilities" - could be included under Requirements? It's a statement about no supervisory responsibilities. Could be included but not required. Might be considered part of Requirements. We'll include as a bullet: "No supervisory responsibilities." Also "Language Skills", "Mathematical Skills", "REASONING ABILITY" are skills. Skills section: list: - Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community. - Ability to apply mathematical concepts and operations. - Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions. Also maybe "Ability to drive in inclement weather." That's under PHYSICAL DEMANDS? Actually it's under PHYSICAL DEMANDS: "Ability to drive in inclement weather." Could be under Skills or Requirements. We'll put under Skills. Physical demands maybe not needed as separate heading; could be under Requirements. But we have no heading for Physical Demands. Could include under Requirements as bullet: "Physical demands: regularly required to talk and hear; frequently required to sit and stand; occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms; occasionally lift and/or move up to 75 pounds; specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus." We'll include that as a bullet under Requirements. Benefits: "What We Offer" list: - Comprehensive medical, dental and vision coverage - Generous employer HSA contribution - 100% paid Employer paid short-term and long-term disability and life insurance - 401k match (up to 4% of your annual salary) - Employee Assistance Program - Cell phone reimbursement - Vaccination requirement? Already in requirements. Schedule: Travel info: - This position requires travel of 5% up to 80% for the purposes of field service, delivery & installation of beds, and occasional sales support and trade shows. Also maybe "Regular and timely attendance, nights, weekends and on-call hours maybe required." That's schedule too. Could include under Schedule as bullet: "Regular and timely attendance; nights, weekends and on-call hours may be required." We'll include both. Now construct HTML. We'll have:

  About the role

  At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting and repair of LINET and non-LINET products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.

  Responsibilities

  • Provide high level of customer service and interact with customers in a professional manner.
  • Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
  • Will assist as instructed on installations and will complete routine preventative maintenance per service contracts.
  • Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
  • All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion
  • Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
  • Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
  • Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.
  • Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.
  • Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.
  • LINET will provide established equipment annually.
  • LINET equipment is to be utilized by the service technician when working on LINET products and completing other assigned tasks.
  • Required to complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift.
  • If the van, tools or parts are in need of service or repair, the Service