Field Service Technician Level 1 - Dallas
LINET · Texas, United States · 2 wk ago
RemoteRemoteEngineeringFull-time
About the role
The Field Service Technician I will troubleshoot and repair LINET and non-LINET products in hospital and healthcare facilities. They will assist with installations and report and repair bed function failures.
Responsibilities
- Provide high-level customer service and interact professionally with customers.
- Complete repairs for electronic, hydraulic, and pneumatic system issues according to established standards and training.
- Assist with installations and perform routine preventative maintenance as per service contracts.
- Document repairs accurately, including evaluations, service forms, and details of any bed function failures, along with parts used or needed.
- Perform routine preventative maintenance on beds, stretchers, OBTs, and other accessories, and complete repairs based on service contracts and work orders.
- Stay updated on LINET products and technologies through ongoing education.
- Adhere to LINET safety procedures during maintenance, repairs, installations, and other directed work.
- Wear personal protective equipment and utilize LINET-provided equipment.
- Maintain service van, tools, and spare parts before and after shifts, reporting any needed repairs to management.
- Complete service-related tasks as assigned, including attending to nights, weekends, and on-call hours.
- High School Diploma or equivalent
- 5 years related experience and/or training
- Advanced electro-mechanical repair and troubleshooting skills
- Experience driving C-size trucks
- Valid driver's license, insurable under company policy
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Ability to respond to inquiries and complaints
- Mathematical calculations
- Problem-solving and decision-making
- Physical stamina and dexterity