Field Service Technician, Lead

Kodiak understands that our most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish this, Kodiak focuses on providing internal professional development and training, as well as the best benefits package in the industry.

About the role

Fully proficient and senior-level mentorship and lead position responsible for one or more operational compression jobs with direct responsibility for the operation of compressor packages, gas processes, and rentals. Provides feedback for the development of the location’s operating policies and material forecasts for assigned units. Has advanced diagnostic and repair skills. May backfill Area Manager and act as the area Mentor for new hires into the Short Service Employee program, and lead and assist other field positions on occasion.

Responsibilities

• Directs, coordinates, and performs job activities in a manner consistent with Kodiak’s procedures, goals, and objectives.
• Acts as the informal mentor and leader in the area.
• Participates in all HSE-related activities; expert-level knowledge of HSE procedures and policies.
• Serves as a safety expert (leader) and role model.
• Troubleshoots all complex repairs, major equipment overhauls, and operations.
• Troubleshoots and repairs all electrical issues.
• Cultivates, builds, and maintains customer relationships.
• Provides input to the Area Manager on personnel needed to provide timely and economical maintenance in the assigned area.
• Provides information to the Area Manager for the preparation of the area’s budget.
• Analyzes job parts and supply inventory to effectively communicate with Supply Chain, ensuring sufficient parts for optimal job performance.
• Takes all corrective actions necessary to ensure guaranteed 98% or better mechanical availability of equipment.
• Maintains assigned units in a clean and presentable condition.
• Completes proper reports and actions required by the area’s operating procedures/policies.
• Provides guidance and leadership to the area’s lower-level Field Service Technicians.
• Supports scheduling and mentoring processes.
• Provides 24/7 coverage, including overtime and on-call rotations (work after regular hours, weekends, and holidays).
• May backfill Area Manager as necessary.
• Performs additional tasks as assigned.

Requirements

• High School Diploma or equivalent required.
• Preferred: OEM, Trade School, and/or 5+ years of comparable work experience in a related field/industry.
• Successful completion of Kodiak’s Short Service Employee (SSE) program, plus a minimum of 3 years in an intermediate-level Field Technician role.
• Deep knowledge of gas processes, mechanics of motor compressors (Waukesha, Ariel, Caterpillar, etc.).
• 5+ years of compression process, production, and equipment-related experience and/or training.
• Advanced electrical troubleshooting skills.
• Advanced and complete knowledge of compressor packages, including all components and systems.
• Beginning knowledge and understanding of area financials.
• Working knowledge of business processes and workflows.
• Mentorship training and beginning leadership skills.
• Working knowledge of relevant HSE procedures and regulations.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Valid Driver’s License with Motor Vehicle Record (MVR) within acceptable parameters of Company Policy.
• Preferred certifications: Cat, Waukesha, Ariel.
• Ability to read, write, speak, and understand English.

Skills

• Teamwork
• Effective written and oral communication
• Analytical capability
• Strong mechanical aptitude
• Self-motivation and self-control
• Excellent interpersonal skills
• Initiative, planning, and problem-solving
• Customer focus

Physical Demands

• Operation of heavy equipment.
• Standing for up to 75% of the time; sitting for up to 25% of the time.
• Climbing ladders or stairs to inspect, repair, and paint equipment; must maintain balance without assistance.
• Ability to communicate and respond to coworkers, customers, and emergency cues/alarms in person and on the telephone (including mobile devices).
• Frequent lifting of at least 10 pounds; infrequent lifting of over 50 pounds.
• Exposure to high noise environments (>85dbA) requiring ear protection.
• Potential, controlled exposure to hazardous chemicals.
• Work in outdoor conditions, including extreme heat and cold.
• Moving and maintaining self in different positions—stooping, kneeling, crouching, and crawling in various environments, including tight and confined spaces.
• Must wear all required PPE, including fire-retardant clothing, hard hat, face shields, hearing protection, safety glasses, and steel-toed boots.
• Frequent use of computer, typing, Outlook calendar, and office equipment such as copier, printer, and telephone.