Field Service Technician, Lead

Essential Duties & Responsibilities

• Directs, coordinates, and performs the job activities in a manner consistent with Kodiak’s procedures, goals and objectives.
• Acts as the informal mentor and leader in the area.
• Participation in all HSE related activities, expert level of knowledge in HSE procedures and policies. Safety Expert (leader) and role model.
• Troubleshoots all complex repairs and major equipment overhauls and operation.
• Troubleshoots and repairs all electrical issues.
• Cultivates, builds, and maintains customer relationships.
• Provides input to the Area Manager on personnel needed to provide timely and economical maintenance in assigned area.
• Provides information to the Area Manager for the preparation of the planning of area’s budget.
• Analyzes the job parts and supply inventory to effectively communicate with Supply Chain, ensuring a sufficient level of parts for optimal job performance.
• Takes all corrective actions necessary to ensure guaranteed 98% or better mechanical availability of equipment.
• Maintains assigned units in a clean and presentable condition.
• Completes the proper reports and actions required by the area’s operating procedures/policies.
• Guides and leads the whole area’s lower levels of Field Service Technicians.
• Supports scheduling and mentoring processes.
• Provides 24/7 coverage.
• Works overtime and is available for on-call rotations.
• May backfill Area Manager, as necessary.
• Additional tasks as assigned.

Education, Experience And Training

• A High School Diploma or equivalent required.
• Preferred- OEM, Trade School and/or 5 plus years comparable work experience in a related field/industry.
• Successful completion of Kodiak’s Short Service Employee (SSE) program, plus (a minimum of) 3 years in an intermediate level Field Technician role.
• Deep knowledge in gas processes, mechanic of motor compressors (Waukesha, Ariel, Caterpillar, etc.).
• 5 plus years (in total) of compression process, production, and equipment related experience and/or training.
• Advanced Electrical Troubleshooting skills.
• Possess advanced and complete knowledge of compressor packages, including all components and systems.
• Beginning knowledge and understanding of Area Financials.
• Working knowledge of business as a whole—all processes and workflows.
• Mentorship training and beginning leadership skills/training.

Main Competencies

• Teamwork.
• Effective communication, both written and oral.
• Analytical capability.
• Strong mechanical aptitude.
• Self-motivation and self-control.
• Excellent interpersonal skills.
• Initiative.
• Planning and problem solving.
• Customer focus.
• Working knowledge of relevant HSE procedures and regulations.

Physical Demands

• Requires operation of heavy equipment.
• Requires employee to stand for up to 75% of the time.
• Requires employee to sit for up to 25% of the time.
• Requires employee to climb ladders or stairs to inspecting, repairing, and painting equipment and must be able to maintain balance on stairs and/or ladders without assistance.
• Must be able to communicate and respond to coworkers, customers, and emergency cues/alarms, in person and on the telephone (including use of mobile devices).
• Frequent lifting at least 10 pounds, infrequent lifting of > 50 lbs.
• High noise environment (>85dbA) will occur with ear protection.
• Potential, controlled, exposure to hazardous chemicals.
• Requires work in outdoor conditions, including extreme heat and extreme cold.
• Requires moving and maintaining self in different positions—stoop, kneel, crouch and crawl to accomplish tasks in various environments including tight and confined spaces.
• Requires an employee to frequently type, use outlook calendar, and use computer and other office equipment such as a copier, printer, calendar, telephone, etc.