Field Service Technician - Lansing, MI (Weekends Required)

Paid Drive Time | Weekend Premium Pay | Company Vehicle | Profit Sharing Bonus Join a Company That Values Independence, Problem Solving, and Customer Service Cash Depot is the nation's largest independent provider of retail cash management, ATM solutions, consumer financial services, and AirVac systems. Since 1983, we've built our reputation on dependable service, innovative technology, and strong customer relationships nationwide. We're looking for motivated individuals who enjoy working independently, solving technical problems, and delivering exceptional service to customers in the field. What We Offer Guaranteed 40-hour work weekPaid drive timeCompany vehiclePaid trainingStable, year-round workProfit Sharing ProgramAdvancement opportunitiesWeekend premium pay$25.00/hour Wednesday-Friday$27.00/hour Saturday$28.00/hour SundaySet scheduleWork Days: Wednesday-SundayDays Off: Monday & TuesdayHours: 8:00 AM - 5:00 PM Position Summary As a Field Service Technician, you will be responsible for installing, maintaining, troubleshooting, and repairing ATMs, AirVac equipment, and other Cash Depot products throughout your assigned territory. This position combines technical service, customer support, route management, and equipment maintenance. You will work independently while partnering closely with dispatch, operations, and customers to ensure equipment remains operational and customers receive exceptional service. What You'll Do Equipment Installation & Maintenance Install, convert, repair, remove, and maintain ATMs, AirVac systems, and other Cash Depot equipment.Perform preventative maintenance and service calls.Diagnose equipment issues and perform repairs.Complete ATM software updates and equipment upgrades.Clear ATM jams and perform basic machine diagnostics.Escalate advanced technical issues when additional support is required. Service & Route Operations Partner with dispatch to complete scheduled service requests.Execute service calls accurately and efficiently.Maintain assigned inventory and communicate supply needs.Complete all service documentation, reports, and paperwork accurately and on time.Maintain performance standards related to service quality, efficiency, safety, and first-time fix rates. Customer Service Build positive relationships with customers.Communicate professionally with customers, dispatch, and support teams.Respond to customer needs and concerns in a timely manner.Represent Cash Depot professionally at all customer locations. Team Support Assist with training and ride-alongs as needed.Support fellow technicians when required.Identify opportunities for process and efficiency improvements.Follow all company safety and security procedures. Qualifications Required High School Diploma or GEDValid Driver's License with an acceptable driving recordAbility to be insured under the company's vehicle insurance programStrong communication and customer service skillsAbility to work independently with minimal supervisionStrong organizational and problem-solving skillsAbility to adapt to changing priorities and service needsAbility to safely lift, move, and work with equipment required for the position Preferred Mechanical, electrical, or electromechanical troubleshooting experienceField service experienceATM, kiosk, vending, gaming, or similar equipment experienceRoute-based service experienceCustomer-facing technical support experience Benefits Medical InsuranceDental InsuranceVision InsuranceCompany-Paid Life InsuranceCompany-Paid Short-Term DisabilityPaid HolidaysPaid Time Off (PTO)Medical Deductible Reimbursement ProgramWellness Benefit Programs401(k) with Company MatchAnnual Profit-Sharing Bonus Program Why Cash Depot? If you're looking for a career that offers independence, stability, technical challenges, and the opportunity to make an impact every day, Cash Depot provides the training, support, and benefits to help you succeed. Apply today and build your future with Cash Depot.