Field Service Technician, Lafayette, Louisiana - Becton Dickinson

This role is part of Waters Corporation (NYSE: WAT), a global leader in life sciences dedicated to accelerating scientific breakthroughs through analytical technologies, informatics, and service. Waters collaborates with laboratories worldwide to advance medicine, ensure food and water safety, and improve patient outcomes. With approximately 16,000 colleagues, Waters drives innovation to turn scientific challenges into real-world solutions.

BD is a global medical technology company advancing health through transformative solutions. This role supports BD Advanced Diagnostics customers within the assigned geographic territory of Lafayette, Louisiana. Candidates in or near this area are encouraged to apply.

About the role

The Automation Service Engineer (ASE) is a field-based position responsible for servicing BD Advanced Diagnostics customers. The role requires a self-starter who can deliver a best-in-class customer experience while working remotely, with the ability to conduct overnight travel on short notice.

Responsibilities

• Promptly respond to customer needs, performing installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary systems include BD COR, KiestrA, Microbiology, Molecular, and LC/MS.
• Drive field service revenue through billable offerings such as preventive maintenance and equipment moves by collaborating across service and support teams.
• Lead customer expectations by presenting work performed and providing follow-up plans as needed.
• Proactively schedule and complete system upgrades in collaboration with customers.
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Demonstrate good judgment in the utilization of a company credit card, adhering to expense guidelines.
• Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
• Maintain a professional appearance at all times.
• Participate in vendor credentialing programs to gain and maintain access to customer facilities. Must possess a Real ID.

Requirements

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical, or related disciplines OR 10+ years of relevant experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, or electrical systems in commercial, industrial, or military settings.
• Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and setup.
• Intermediate understanding of computer software operating systems, with the ability to communicate with customer IT personnel and lab leadership to schedule and complete routine software upgrades and maintenance.
• Valid driver’s license with at least 3 years of driving history. Must be available to work flexible hours, travel up to 50% of the time outside the home geographic area, and be on call as needed.
• Ability to lift up to 30 lbs frequently and 70 lbs infrequently, handle standing/bending/stooping for up to 10 hours, push/pull materials up to 100 lbs, and adhere to all company Personal Protective Equipment standards and guidelines.

Preferred Qualifications

• Expertise in Robotics.
• Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation.
• Knowledge of Lab Information Systems (LIS) and database management.
• A+, Microsoft, or Cisco accreditation.
• Understanding of basic computer security concepts and standard processes.
• Excellent verbal and written communication skills.
• Outstanding customer service and soft skills.

Physical Requirements

• Ability to lift 30 to 40 lb objects from the floor to chest level.
• Ability to turn manual sockets, crescent wrenches, and screwdrivers repeatedly over an 8- to 10-hour day.
• Ability to sit, kneel, squat, bend, and stand repeatedly for 8-10 hours to assemble and repair instrument suites.
• Ability to push and pull objects weighing up to 70 lbs.
• Ability to perform fine motor tasks while reaching over an 8-10-hour day.
• Ability to carry a 30 lb pack on your back for up to 1 hour.
• Ability to drive distances of up to 6 hours in adverse weather conditions.
• Able to climb portable ladders and step stools.
• May be required to wear a respirator while servicing equipment; must pass a fit test and annual spirometry.

Workplace Arrangement

This role requires a minimum of 4 days of in-office presence per week to maintain collaboration, innovation, and problem-solving. Employment is contingent upon proof of full COVID-19 vaccination or accommodation under applicable law. Testing for COVID-19 may be required in some locations.

Pay

Hourly salary range: $27.00 - $43.20 USD.