Field Service Technician – Industrial Weighing Products

About Mettler Toledo

Mettler Toledo is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.

Your Responsibilities

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment (primarily floor scales and bench scales) at customer sites, following established procedures and safety standards.
• Troubleshoot basic issues and support installations, projects, and repairs as needed, partnering with more experienced technicians when required.
• Provide end-user training so operators understand how to use and care for their equipment correctly.
• Use a company laptop and service software to document work performed, update service records, and maintain data integrity in the service database each day.
• Communicate closely with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
• Maintain your company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Support service revenue by identifying service or product needs and submitting sales leads in line with your experience level.

What You Need to Succeed

• Valid driver's license required.
• Minimum of a High School Diploma or GED, or 5 years of relevant work experience.
• Customer-facing or field service experience preferred; commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
• 1 to 3 years of electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a Weights and Measures license; failure to do so may result in termination.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn proprietary software and update information using METTLER TOLEDO programs.
• Willingness and ability to travel overnight up to 10% on average, potentially up to 25%, primarily by company vehicle or plane.
• Must reside within the service territory.
• Ability to work overtime averaging 10-15%, possibly up to 25%.
• Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
• Willingness to wear protective equipment and clothing when required.
• Position is safety sensitive and subject to drug testing.
• Frequent physical movements required such as crouching, stooping, kneeling, and repeated bending for safe and efficient job performance.