Field Service Technician - Indianapolis, IN

The ENGEL Machinery North America is seeking a Service Technician for their Service Department. ENGEL provides comprehensive benefits including health, dental, and vision insurance, a 401k with match, over 3 weeks of PTO, employer-paid life insurance, long and short-term disability, and an employee-centric environment.

Essential Duties and Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacement parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Qualifications

• High School Diploma Required
• Associates or Bachelors degree preferred
• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support)

What ENGEL Offers

• Competitive total compensation package including health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay
• Equal opportunity employer
• Global support for new technologies and leading-edge production systems

About ENGEL

The ENGEL group thrives due to its long-standing relationships and commitment to excellence. As a family-run company, ENGEL sets high standards and relies on innovation and self-responsibility to achieve global standards. ENGEL is a global leader in plastics processing machines, offering a wide range of technology modules for thermoplastics and elastomers, and automation.