Field Service Technician II - Power Systems

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and 20+ locations throughout Florida and the Southeastern United States, is dedicated to customer service and professional support.

Responsibilities

• Conduct all work in a safe manner, adhering to safety, environmental, and contamination control policies, procedures, and regulations.
• Wear proper personal protective equipment and attend required technician training classes.
• Maintain a necessary set of tools to diagnose, disassemble, and assemble components according to manufacturer’s specifications.
• Diagnose and perform repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs.
• Work neatly and orderly, continuously improving work methods, areas, and safety standards.
• Inspect components to maximize parts reuse and control repair costs.
• Complete required documentation using appropriate software to record repairs and account for repair times.
• Monitor job expenses versus repair estimates, ensuring supervisors are aware of cost overruns before job completion.
• Maintain a positive attitude, support team efforts, and set a standard for others to follow.
• Contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Train and/or mentor others in the department.
• Perform other duties as assigned.

Essential Competencies

• Safety: Fully supports and follows safe work behavior, prioritizing safety in the workplace.
• Job-Specific Skills: Demonstrates mastery of required knowledge and skills, applying them effectively to resolve job-related challenges.
• Communication: Uses active listening, clear communication, and feedback to ensure understanding and keep stakeholders informed.
• Information Gathering: Identifies and obtains high-quality, relevant information from appropriate sources for analysis and decision-making.
• Fiscal Accountability: Follows fiscal regulations, monitors budgets, and seeks cost-reduction opportunities.
• Initiative: Takes action without direction, makes timely decisions, and facilitates change in difficult situations.
• Results-Oriented: Maintains urgency and commitment to achieving results despite obstacles, adjusting schedules as needed.
• Adaptability: Adapts to changing business needs, recovers from setbacks, and embraces new methods.
• Credibility: Demonstrates reliability, honesty, and responsibility in maintaining commitments and confidentiality.
• Personal Development: Proactively seeks learning and growth opportunities to refine technical and professional skills.

Requirements

• High school diploma or GED.
• 3-4 years of relevant experience.
• Ability to comprehend written material and communicate effectively orally and in writing.
• Valid driver’s license.
• Successful completion of all required training to be designated as a Service Field Tech II.

Preferred Qualifications

• Proficiency in computer use, Microsoft Office products, and relevant dealer software programs.

Working Conditions

• Stress Load: Regular exposure to stress (20-80% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, and quantity of work.
• Work Schedule: Scheduled during regular business hours with frequent requirements to work nights, holidays, and weekends.
• Organizational Impact: Performance directly impacts expenses, efficiencies, and department objectives.
• Supervisory Responsibility: No supervisory responsibility; may work independently or as part of a team.

Physical Demands

• Frequently (3-6 hours/day): Climbing, kneeling, crouching, crawling, reaching, standing, walking, feeling, fingering, grasping, repetitive motion, talking, hearing, pushing/pulling/lifting up to 50 lbs.
• Occasionally (up to 3 hours/day): Balancing, stooping, pushing/pulling/lifting over 50 lbs., exposure to extreme cold, inside conditions, oils, air particulates/contaminants.
• Constantly (6-8 hours/day): Sitting, outside environmental conditions, extreme heat, noise, vibration, hazards, atmospheric conditions (fumes, odors, dust, mists, gases, poor ventilation).