Field Service Technician II - Power Systems

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes.

Responsibilities

• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to insure maximum parts are being reused to control repair costs.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
• Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
• Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Trains and/or mentors others in department.
• Performs other duties as assigned.

Requirements

• Formal Education: High School diploma or GED.
• Experience: 3-4 years Required.
• Credentials: Valid Driver License.
• Training: Successfully completed all required training curriculum to be designated Service Field Tech II (Not Required But Highly Desired).
• Skills: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year.
• Problem Solving: Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Qualifications

• Education: High School diploma or GED.
• Experience: 3-4 years Required.
• Credentials: Valid Driver License.
• Training: Successfully completed all required training curriculum to be designated Service Field Tech II (Not Required But Highly Desired).
• Skills: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year.
• Problem Solving: Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Skills

• Active Listening: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.
• Feedback: Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
• Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.
• Fiscal Accountability: Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Responsibly allocates and accounts for the use of fiscal resources, weighs alternatives and their benefits. Monitors budget usage and ensures critical costs are covered. Seeks ways to reduce costs.
• Taking Initiative: Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Performs other duties as assigned.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Benefits

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Pay

Ring Power Corporation offers competitive compensation and benefits packages designed to attract and retain top talent. Details regarding pay and benefits will be provided upon successful completion of the hiring process.

Schedule

Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends. Specific schedule details will be provided upon successful completion of the hiring process.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives. Supervisory responsibility: Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).

Physical Demands

Physical Demands: O - Occasionally - (up to 3 hours/day) F - Frequently - (3-6 hours/day) C - Constantly - (6-8 hours/day)

Environmental Conditions

Environmental Conditions: O - Occasionally - (up to 3 hours/day) F - Frequently - (3-6 hours/day) C - Constantly - (6-8 hours/day)

Working Environment

Regular exposure to these stresses (20-80% of the time): O - Occasionally - (up to 3 hours/day) F - Frequently - (3-6 hours/day) C - Constantly - (6-8 hours/day)

Stress Load

Regular exposure to these stresses (20-80% of the time): O - Occasionally - (up to 3 hours/day) F - Frequently - (3-6 hours/day) C - Constantly - (6-8 hours/day)

Workload Fluctuation

Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work.

Criteria

• Education: High School diploma or GED.
• Experience: 3-4 years Required.
• Credentials: Valid Driver License.
• Training: Successfully completed all required training curriculum to be designated Service Field Tech II (Not Required But Highly Desired).
• Skills: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year.
• Problem Solving: Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Organizational Structure

• Ring Power Corporation, Inc. is an Equal Opportunity Employer.
• Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service.
• Ring Power Corporation has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.
• Ring Power Corporation has 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano.
• Ring Power Corporation headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida.