Field Service Power Generation Technician - Level II

About the role

We are looking for a talented Field Service Power Generation Technician to join our team specializing in Power Generation in Odessa, TX. $10,000 Sign on Bonus!

Responsibilities

• Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction.
• Engaging with customers in a courteous and professional manner.
• Applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Completing required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
• Completing training in line with skill and business requirements.
• Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

Qualifications

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Completes preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies

• Communicates effectively.
• Customer focus.
• Develops talent.
• Manages complexity.
• Self-development.
• Health and Safety Fundamentals.
• Diagnostics Application.
• Electronic Service Tool Application.
• Engine Systems Interactions.
• Power Generation Systems Knowledge.
• Product Repair and Maintenance.
• Service Documentation.
• Technical Escalation.
• Values differences.