Field Service Technician II - Power Generator

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and 20+ locations throughout Florida and the Southeastern United States, is dedicated to customer service and employee training.

About the role

Conducts all assigned work in a safe manner, adhering to safety, environmental, and contamination control policies. Maintains tools required for diagnosing, disassembling, and assembling components to manufacturer’s specifications. Performs repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting and maintenance. Completes documentation using appropriate software and monitors job expenses to control repair costs.

Responsibilities

• Diagnose and repair equipment to manufacturer’s specifications.
• Inspect components to maximize parts reuse and control repair costs.
• Complete required documentation for repairs and track repair times.
• Monitor job expenses versus estimates and notify supervisor of cost overruns.
• Maintain a neat, orderly, and safe work area while improving work methods.
• Train and mentor others in the department.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• 3-4 years of relevant experience.
• Valid driver’s license.
• Completion of all required training curriculum for Service Field Tech II.
• Ability to comprehend written material and communicate effectively orally and in writing.
• Proficient in computer use, Microsoft Office, and relevant dealer software (desired but not required).
• Willingness to update knowledge through frequent re-training (job requirements change often).

Skills

• Safety: Prioritizes safe work behavior and follows all safety policies.
• Job-Specific Skills: Demonstrates mastery of technical knowledge and skills required for the role.
• Communication: Uses active listening, clear communication, and feedback to ensure understanding.
• Information Gathering: Obtains high-quality, relevant information for analysis and decision-making.
• Fiscal Accountability: Follows fiscal regulations, monitors budgets, and seeks cost-reduction opportunities.
• Initiative: Takes action without direction, makes timely decisions, and facilitates change.
• Results-Oriented: Maintains urgency and focus to achieve results despite obstacles.
• Adaptability: Adjusts to changing business needs, conditions, and work responsibilities.
• Credibility: Demonstrates reliability, honesty, and responsibility in work.
• Personal Development: Proactively seeks growth opportunities and skill refinement.

Working Conditions

• Stress Load: Regular exposure to stress (20-80% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, or quantity of work.
• Work Schedule: Regular business hours with frequent nights, holidays, and weekends.
• Physical Demands:
  • Frequently: Climbing, kneeling, crouching, crawling, reaching, standing, walking, pushing/pulling/lifting up to 50 lbs.
  • Occasionally: Balancing, stooping, pushing/pulling/lifting over 50 lbs.
  • Constantly: Grasping, repetitive motion, talking, hearing, sitting, fingering, feeling.
• Environmental Conditions:
  • Frequently: Outside conditions, extreme heat, noise, vibration, hazards, atmospheric conditions (fumes, dust, gases), oils.
  • Occasionally: Extreme cold, inside conditions, air particulates/contaminants (respirator required).