Field Service Technician II - Generator

Ring Power Corporation is one of the largest Cat dealers in the Southeastern United States, dedicated to customer service and continual employee training to maintain a "Customers First" reputation.

About the role

This position involves diagnosing and performing repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic systems. The role requires adherence to safety policies, completion of required training, and maintaining a neat, efficient work environment. Technicians are expected to maximize parts reuse to control costs and document repairs using appropriate software.

Responsibilities

• Conduct all work safely, adhering to safety, environmental, and contamination control policies.
• Maintain and use a necessary set of tools to diagnose, disassemble, and assemble components to manufacturer’s specifications.
• Perform repairs on equipment, including troubleshooting mechanical, electrical, and hydraulic systems.
• Inspect components to maximize parts reuse and control repair costs.
• Complete required documentation for repairs and account for repair times using appropriate software.
• Monitor job expenses versus estimates and notify supervisors of cost overruns.
• Maintain a positive attitude and contribute to team efforts while meeting safety and quality expectations.
• Train and mentor others in the department as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• 3-4 years of relevant experience.
• Valid driver’s license.
• Successful completion of all required training to be designated as a Service Field Tech II.
• Ability to comprehend written material and communicate effectively with employees and customers.

Preferred Qualifications

• Proficiency in computer use, Microsoft Office products, and relevant dealer software programs.

Skills

• Safety: Prioritizes safe work behavior and adherence to safety policies.
• Job-Specific Skills: Demonstrates mastery of required knowledge and skills, applying them effectively to resolve job-related challenges.
• Communication: Uses active listening and clear communication to convey information and verify understanding.
• Information Gathering: Obtains high-quality, relevant information from appropriate sources for analysis and decision-making.
• Fiscal Accountability: Follows fiscal regulations, monitors budgets, and seeks cost-reduction opportunities.
• Initiative: Takes action without direction, makes timely decisions, and facilitates change in group settings.
• Results-Oriented: Maintains urgency and focus to achieve results despite obstacles or unforeseen events.
• Adaptability: Adjusts to changing business needs, conditions, and work responsibilities.
• Credibility: Demonstrates reliability, honesty, and responsibility in work quality and timeliness.
• Personal Development: Proactively seeks learning and growth opportunities to refine technical and professional skills.

Working Conditions

• Stress Load: Regular exposure to stress (20-80% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, and quantity of work.
• Work Schedule: Scheduled during regular business hours with frequent requirements to work nights, holidays, and weekends.
• Organizational Impact: Performance directly affects expenses, efficiencies, and department objectives.
• Supervisory Responsibility: No supervisory duties; may work independently or as part of a team.

Physical Demands

• Frequently (3-6 hours/day): Climbing, kneeling, crouching, reaching, standing, walking, feeling, fingering, grasping, repetitive motion, talking, hearing, pushing/pulling/lifting up to 50 lbs.
• Occasionally (up to 3 hours/day): Balancing, stooping, crawling, pushing/pulling/lifting over 50 lbs.
• Constantly (6-8 hours/day): Sitting.

Environmental Conditions

• Frequently (3-6 hours/day): Outside environmental conditions, extreme heat (above 100°F), noise requiring shouting, vibration, hazards (e.g., moving parts, electrical current, high places, chemicals), atmospheric conditions (fumes, odors, dust, mists, gases, poor ventilation), exposure to oils.
• Occasionally (up to 3 hours/day): Extreme cold (below 32°F), inside conditions, air particulates/contaminants requiring respirator use.