Field Service Technician II - Marine

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes.

Responsibilities

• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to insure maximum parts are being reused to control repair costs.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
• Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
• Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Trains and/or mentors others in department.
• Performs other duties as assigned.

  Requirements

  • Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
  • Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
  • Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.
  • Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.
  • Uses feedback to verify effective and accurate communication has occurred.
  • Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication.
  • Avoids surprises.
  • Checks all appropriate sources in identifying the information needed for analysis and decision making.
  • Uses skillful methods in obtaining high quality relevant information.
  • Checks work to ensure accuracy and completeness.
  • Compares observations or finished work to what is expected to find inconsistencies.
  • Clearly documents sources, and organizes the information according to the research needs.
  • Fiscal Accountability Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions.
  • Responsible for the allocation and accounting of fiscal resources, weighing alternatives and their benefits.
  • Maintains budget usage and ensures critical costs are covered.
  • Seeks ways to reduce costs.
  • Takes Initiative Takes appropriate action to resolve issues without requiring direction.
  • Sets the standard for others to follow.
  • Remains focused, does not get bogged down in unnecessary detail.
  • Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events.
  • Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
  • Adaptability Adapts to changing business needs, conditions, and work responsibilities.
  • Recovers quickly from setbacks, and finds alternative ways to reach goals or targets.
  • Willing to modify one's preferred way of doing things.
  • Credibility Demonstrated concern to be responsible, reliable, and trustworthy.
  • Maintains commitments.
  • Respects the confidentiality of information or concerns shared by others.
  • Is honest and forthright with people.
  • Takes personal responsibility for the quality and timeliness of work.
  • Punctual, follows instructions, policies, and procedures.
  • Personal Development Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas.
  • Obtains developmental opportunities proactively.
  • Actively seeks and embraces growth opportunities.
  • Education And Experience Formal Education High School diploma or GED.
  • Experience 3-4 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
  • Valid Driver License Successfully completed all required training curriculum to be designated Service Field Tech II Not Required But Highly Desired.
  • Criteria Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
  • Updating of Knowledge Job requirements frequently change requiring re-training once or more per year.
  • Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving Job requires complex problem solving ability with little guidance.
  • Independent research and analysis are sometimes required to develop solutions.
  • Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
  • Autonomy Job is not normally monitored, but overall objectives are clearly defined.
  • Use of discretion in how the work is done, setting priorities and decision making is encouraged.
  • More emphasis is placed on achieving the desired outcome, not on controlling the process.
  • Working Environment Stress Load Regular exposure to these stresses (20-80% of the time).
  • Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.
  • Work Schedule Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
  • Organizational Impact A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
  • Physical Demands "NA" Not Applicable "O" Occasionally - (up to 3 hours/day) "F" Frequently - (3-6 hours/day) "C" Constantly - (6-8 hours/day) F Climbing O Balancing O Stooping F Kneeling F Crouching F Crawling F Reaching C Standing F Sitting F Walking F Feeling F Fingering F Grasping F Repetitive Motion F Talking F Hearing F Pushing - Up to 25 lbs. F Pulling - Up to 25 lbs. F Lifting - Up to 25 lbs. O Pushing - 26-50 lbs O Pulling - 26-50 lbs. F Lifting - 26-50 lbs. O Pushing - Over 50 lbs. O Pulling - Over 50 lbs. O Lifting - Over 50 lbs.
  • Environmental Conditions "NA" Not Applicable "O" Occasionally - (up to 3 hours/day) "F" Frequently - (3-6 hours/day) "C" Constantly - (6-8 hours/day) O Inside conditions Protection from weather but not necessarily from temperature change. F Outside environmental conditions No effective protection from weather. O Extreme cold Temperatures below 32 degrees for periods of more than one hour. F Extreme heat Temperatures above 100 degrees for periods of more than one hour. F Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level F Vibration Exposure to oscillating movements of the extremities of whole body. F Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. F Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation. F Oils There is air and/or skin exposure to oils and other cutting fluids. O Air particulates / contaminants the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER