Field Service Technician II, Grand Junction, CO

About BearCom

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America. 40+ Years Industry-Leading Experience. Partnerships with Motorola, JVC Kenwood, Avigilon, +More. 75+ Branches Across North America. BearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training.

About the Role

As a Field Technician, you will be responsible for meeting customer expectations: quality, performance, timeliness, and cost-effectiveness. Wireless communications systems include complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be motivated, customer service oriented, possess a willingness to learn, and be reliable. The Field Technician will interface directly with the end customer therefore, a professional attitude and appearance are vital.

Responsibilities

• Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems. Operating mobile, portable radio equipment, dispatch consoles, and microwave systems using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Repair customer equipment by replacing defective modules or components through standard troubleshooting procedures and practices.
• Ability to diagnose and repair public address systems and BDA systems.
• Recommend appropriate hardware and peripheral equipment that meets customer requirements.
• Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and CCTV equipment.
• Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Install coaxial and fiber-optic cabling, connectors, antennas, and couplers in accordance with customer requirements and industry standards.
• Must be team-focused with a passion to meet customer requirements and company goals.
• Some travel and on-call hours will be required.

Requirements

• 5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field. (if not military experienced)
• Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, and duplexers, TCP/IP principles and NIC programming.
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• Associate degree in Electronics Technology or equivalent.
• R56 Certified Installer.
• Must have a valid driver's license.

Qualifications

• CET Certification a plus.
• Journeyman level must be attained within 6 months of employment.
• Motorola Astro 4x-7x training providing support for various system operations.
• Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc.).
• Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max etc.).
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
• Security Clearance preferred.

Benefits

• BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement