Field Service Technician II - Air Compressor

About the Role

Ring Power Corporation, a full-line Caterpillar dealer with over 2,300 employees across 20+ locations, seeks a skilled technician to diagnose, maintain, and repair customer and company-owned equipment. This role requires a commitment to safety, technical excellence, and teamwork, with opportunities for training and mentorship.

Responsibilities

• Conduct all assigned work in a safe manner, adhering to safety, environmental, and contamination control policies; wear proper personal protective equipment.
• Attend and successfully complete required technician training classes.
• Maintain necessary set of tools required for job performance to diagnose, disassemble, and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs.
• Work in a neat and orderly fashion, constantly looking for ways to improve methods of work, work area, and safety standards.
• Inspect components to ensure maximum parts are being reused to control repair costs.
• Complete required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitor job expenses versus repair estimates and ensure supervisor is aware of any cost overrun prior to job completion.
• Approach work in a positive manner, maintain conduct supportive of the work Team, and set the standard for others to follow.
• Contribute to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Train and/or mentor others in department.
• Perform other duties as assigned.

Qualifications

• Education: High School diploma or GED.
• Experience: 3-4 years of relevant experience.
• Credentials:
  • Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
  • Valid Driver License.
  • Successfully completed all required training curriculum to be designated Service Field Tech II.

Highly Desired Criteria

• Proficient in the use of a computer, Microsoft Office products, and relevant Dealer software programs.

Skills & Competencies

• Safety: Fully supports, encourages, and follows safe work behavior; considers safety of paramount importance in the workplace.
• Job Specific Skills: Demonstrates required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources; demonstrates effective application of job specific knowledge, skills, and ability to resolve job related challenges.
• Communication: Uses active listening skills, conveys information clearly, uses feedback to verify effective communication, keeps others informed about developments, progress, problems, and plans; avoids surprises.
• Information Gathering: Checks all appropriate sources to identify information needed for analysis and decision making; uses skillful methods to obtain high quality relevant information; checks work to ensure accuracy and completeness; compares observations to expectations; clearly documents sources and organizes information.
• Fiscal Accountability: Follows fiscal regulations, standards, and control procedures when committing fiscal resources; responsibly allocates and accounts for use of fiscal resources; monitors budget usage and ensures critical costs are covered; seeks ways to reduce costs.
• Initiative: Takes appropriate action to resolve issues without direction; seeks out others' perspectives; makes difficult decisions in a timely manner; assertive in facilitating change, overcoming impasses, facing issues, or ensuring decisions are made.
• Results Oriented: Strong sense of urgency and commitment to achieve results despite obstacles; remains focused, identifies efficient methods, maintains urgency, and adjusts schedules as needed without sacrificing quality.
• Adaptability: Adapts to changing business needs, conditions, and work responsibilities; adapts approach, goals, and methods to achieve solutions in dynamic situations; recovers quickly from setbacks; open to different and new ways of doing things.
• Credibility: Demonstrates concern to be responsible, reliable, and trustworthy; maintains commitments; respects confidentiality; honest and forthright; takes personal responsibility for quality and timeliness of work; punctual; follows instructions, policies, and procedures.
• Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills; obtains developmental opportunities proactively; actively seeks and embraces growth opportunities.

Additional Job Information

• Problem Solving: Complex problem solving with little guidance; independent research and analysis sometimes required.
• Creativity: Some creativity required to generate solutions or improve effectiveness within established boundaries.
• Autonomy: Not normally monitored; overall objectives clearly defined; discretion in how work is done, setting priorities, and decision making encouraged; emphasis on achieving desired outcome.
• Working Environment Stress: Regular exposure to stresses (20-80% of time).
• Workload Fluctuation: Frequently involves changes in priorities, complexity, and/or quantity of work.
• Work Schedule: Scheduled during regular business hours with frequent requirements to work nights, holidays, and weekends.
• Organizational Impact: Performance has considerable immediate impact on expense, efficiencies, or achievement of overall department objectives.
• Supervisory Responsibility: No subordinates / no supervisory responsibility (may work independently or as a member of a team).
• Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year.

Physical Demands

• Frequently (3-6 hours/day): Stooping, Kneeling, Crouching, Crawling, Reaching, Standing, Sitting, Walking, Feeling, Fingering, Grasping, Repetitive Motion, Talking, Hearing, Pushing/Pulling/Lifting up to 25 lbs., Pushing/Pulling 26-50 lbs.
• Occasionally (up to 3 hours/day): Climbing, Balancing, Lifting 26-50 lbs., Pushing/Pulling/Lifting Over 50 lbs.
• Constantly (6-8 hours/day): Standing, Reaching.

Environmental Conditions

• Frequently (3-6 hours/day): Outside environmental conditions (no effective protection from weather), Extreme heat (temperatures above 100°F), Noise (sufficient to require shouting to be heard), Vibration, Hazards (proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals), Atmospheric conditions (fumes, odors, dust, mists, gases, poor ventilation), Oils (air and/or skin exposure).
• Occasionally (up to 3 hours/day): Inside conditions (protection from weather but not necessarily temperature change), Extreme cold (temperatures below 32°F for periods over one hour), Air particulates/contaminants requiring respirator use.