Field Service Technician I - Auburndale/Lakeland, FL Area (Company Vehicle & 4-Day Workweeks!)

About the role

Shaping The Future of Water - Hach offers a comprehensive training period of 10 weeks, including 8 weeks in the field and 2 weeks in classroom training. After completing the training, the schedule consists of 4 shifts per week, typically 10 hours each, based on workload demand. The role includes travel to customer sites across various municipal and industrial settings, such as drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, among others.

Responsibilities

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standards.
• Promote a positive customer experience and serve as on-site customer contact for technical and service-related issues.
• Work in diverse environments, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc.
• Submit prompt, accurate service reports affecting billing, inventory, instrument history, and instrument failures.
• Follow safe work practices according to company policy.
• Execute administrative tasks supporting service visits.
• Daily travel to customer sites.

Requirements

• Previous experience in a travel-based field service and/or customer-facing roles.
• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair is helpful but not required.
• Valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.

Qualifications

• Previous experience in a travel-based field service and/or customer-facing roles.
• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair is helpful but not required.
• A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.

Skills

• Preventative maintenance and technical diagnostics/repair skills.
• Customer service and problem-solving abilities.
• Ability to work independently and in a team environment.
• Strong communication and interpersonal skills.

Benefits

• Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave.
• Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
• Dedicated support staff to assist with customer needs.
• Career coaching and development opportunities.

Pay

The compensation range for this role is $29.00 - $31.00 USD per hour. This job is also eligible for Incentive Pay.

Schedule

This role will be based in the Auburndale/Lakeland, FL area and supports our customers throughout the territory. Expect between 50% & 75% travel. Company-paid travel, accommodations, and meals are provided for overnight stays. You can expect to have 1 or 2 overnight stays per week.