Field Service Technician I

Zund America Inc., located in Oak Creek, Wisconsin, is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of customers worldwide. Our cutting-edge software solutions and integration technologies push the limits of what is possible. Zund employees are engaged, passionate, and actively contribute on all levels. Our culture encourages skill development and career growth.

About the role

The Field Service Technician I is a customer-facing technical professional responsible for installing, troubleshooting, repairing, and performing preventative maintenance on Zünd digital cutting systems at customer sites across North America, with occasional international travel. This role also provides remote telephone and online support. It requires professionalism, strong technical aptitude, the ability to work independently under guidance, and a commitment to delivering excellent customer service.

Responsibilities

• Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervision.
• Provide timely, accurate telephone and remote technical support.
• Prepare and complete all service reports, warranty documentation, expense reports, and related administrative tasks accurately and in a timely manner.
• Accurately document service activity and machine data in Salesforce CRM.
• Follow up on open service issues to ensure full resolution and proper documentation.
• Escalate complex technical issues quickly and effectively to internal support resources.
• Inspect returned parts, evaluate warranty claims, and process associated documentation.
• Learn and become proficient in Zünd software and digital cutting system operations.
• Train customers on proper use of equipment and software, both on-site and remotely.
• Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel.

Requirements

• Technical school education and/or one year of field service experience in a related industry is preferred but not required.
• Strong mechanical, electrical, and pneumatic troubleshooting abilities.
• Critical thinking and real-time problem-solving abilities with willingness to learn and apply new skills on the job.
• Self-motivated, reliable, honest, and capable of working independently under guidance.
• Good organizational skills and attention to detail.
• Willingness and ability to work flexible hours, including overnight travel up to 80%.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plus.
• Ability to manage multiple tasks and priorities in a fast-paced, customer-focused environment.

Benefits

• Medical, Dental, and Vision Coverage
• Life Insurance
• Long-term and Short-term Disability Insurance
• Retirement Plan (401K)