Field Service Technician I

Leidos’ Security Enterprise Solutions (SES) Operation is the cornerstone of a comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers worldwide. With over 24,000 products deployed across 120 countries, SES leverages its technical strengths and R&D initiatives to address emerging and evolving threats through rapid innovation. Travel to domestic and international customer sites is required.

SES is organized into three divisions aligned with customer missions: Aviation Solutions, Ports & Borders, and Global Services.

Responsibilities

• Perform customer support activities involving installation, modification, and repair of complex equipment and systems.
• Conduct on-site installation and testing to ensure proper operation, isolate start-up malfunctions, and take corrective action.
• Execute ad-hoc and predetermined work assignments following established guidelines, procedures, and policies.
• Manage resources, maintain schedules, and coordinate repair activities in priority sequence to meet contractual service level agreements (SLAs).
• Operate in a 24/7 customer environment requiring immediate response (on-shift or after-hours on-call) and travel to sites, including long distances.
• Update and accept work orders in CRM systems such as Salesforce, Maximo, and GURU.

Requirements

• Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics), or equivalent work/life experience in a field service role (2 years minimum).
• Computer literacy with proficiency in MS Office Suite and aptitude for learning specialized software.
• Minimum of 2 years’ experience troubleshooting and repairing electrical and electronic systems in the field.
• Excellent communication skills and a strong customer-focused, team-oriented mindset.
• Willingness and ability to travel at short notice.
• Ability to pass an in-depth background check (TSA eQIP).
• Capable of lifting/carrying 50 lbs, pushing/pulling 200 lbs, and moving/manipulating equipment up to 1,000 lbs with assistance from carts, hoists, davit cranes, pallet jacks, or other devices.
• Frequent bending, stooping, twisting, and working in unusual positions requiring full body mobility.
• Ability to work safely in extreme environments (temperature, humidity, noise, confined spaces) around dangerous industrial equipment.

Preferred Qualifications

• Excellent organizational, communication, and interpersonal skills with the ability to multitask across multiple projects.
• Strong customer service skills and ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.

Pay

Pay Range: $48,100.00 - $86,950.00. The Leidos pay range for this job level is a general guideline and not a guarantee of compensation. Additional factors considered include job responsibilities, education, experience, knowledge, skills, internal equity, market data, and applicable bargaining agreements or laws.