Field Service Technician I

About the role

As one of the largest IT asset disposition companies in the world, EPC is devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal. As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You will play a vital role in supporting our mission and ensuring operational excellence. Internal applicants should reference the Promotion/Transfer policy for eligibility.

Responsibilities

• Receive and log customer support requests via phone, email, and ticketing system.
• Provide first-level troubleshooting for Windows PCs, printers, Microsoft 365, email, internet connectivity, and common software applications.
• Reset passwords and manage user accounts in Microsoft 365 and Active Directory.
• Install software, drivers, printers, and Windows updates.
• Configure new workstations and basic hardware deployments.
• Perform preventative maintenance and routine system health checks.
• Assist with antivirus, endpoint protection, and backup monitoring.
• Document all work performed.
• Working with and updating Knowledge Base documentation.
• Escalate unresolved or advanced issues to Tier 2 or Tier 3 technicians.
• Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation.
• Other duties as assigned by department.

Requirements

• High School Diploma or GED
• 1+ years of managed service or IT support experience.
• Working knowledge of Windows 10, Windows 11, Windows Server and Microsoft 365.
• Basic understanding of networking principles including: TCP/IP, DNS, DHCP, VLANs, VPNs, Firewall configuration.
• Familiarity with remote support tools.
• Experience using ticketing systems is preferred.
• PC hardware troubleshooting.
• Excellent customer communication skills (Phone, E-mail and in person.)
• Ability to explain technical concepts to non-technical users.
• Professional verbal and written communication.
• Strong troubleshooting methodology.
• Strong organizational and time management skills.
• Self-motivated and able to work independently.
• Ability to prioritize multiple customer environments effectively.
• Must pass a Motor Vehicle Report to prove clean driving history.
• A record showing no accidents in a twenty‑four (24) month period and no more than two (2) minor moving violations in the same period.
• Valid (Operator) Class E driver’s license or able to obtain within 45 days.

Preferred Qualifications

• Associate Degree in Information Technology.
• Microsoft Fundamentals certifications (MS-900, AZ-900).
• CompTIA Network+
• CompTIA A+

Benefits

• Competitive pay
• 401K with matching contributions
• Immediate PTO eligibility and paid holidays
• Full medical, dental and vision benefits for you and your family
• Company sponsored short‑term, long‑term disability & life insurance plans
• Career advancement opportunities
• Employee equipment discounts
• Extensive training and development programs
• Company volunteer opportunities
• An exciting career where every day is different
• A dedication to work/life balance and a holistic approach to employee support.
• EPC Veteran Advantage: eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces receive an additional Veteran bonus after 90 days of employment.

Pay

Starting wage: $20.00 per hour.