Field Service Technician I

About the role

Crane Payment Innovations (CPI) makes the technology that powers everyday payment devices—from self-checkout machines and casino slots to vending machines and parking meters. We enable over 4 billion transactions weekly across 143 currencies worldwide. As a Field Service Technician I, you’ll service, repair, upgrade, and maintain electromechanical equipment (coin/currency systems, ATMs, software, and office products) at client sites in the Minneapolis area and surrounding regions.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel daily to client sites (90% local, 10% overnight as needed), including long drives depending on territory.
• Coordinate with branch sales and service teams to meet client needs and address service requests within contract response times.
• Cover extended hours and on-call duty where applicable.
• Maintain a balanced vehicle stock parts inventory and ensure cleanliness of company-issued vehicle, including scheduled service intervals.
• Safeguard company assets, including tablet computers and mobile phones.
• Perform all other assigned duties.

Requirements

• 1+ years of experience in a technical/field service role or similar profession.
• Ability to gain access to highly secured environments; occupational licenses may be required depending on territory/accounts.
• Strong electromechanical aptitude and attention to detail.
• Excellent verbal and written communication skills with a customer-first attitude.
• Proficiency in iOS, MS Office, and Windows OS.
• Ability to work independently, set goals, and meet deadlines without constant supervision.
• Physical ability to lift, push, or carry a minimum of 50 pounds, kneel, bend, twist, and stand for extended periods (up to 75% of the time).
• Hand and wrist dexterity for tasks like turning screwdrivers and placing parts.
• Available for periodic travel to the corporate office in Mt. Prospect, IL, for training.

Key Attributes

• High energy and ability to manage multifaceted projects alongside daily tasks.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Results-oriented with sound judgment and the ability to balance business considerations.
• Team player comfortable working in a matrix organization.

Benefits

• Competitive salary: $25.00–$27.00 per hour plus overtime.
• Quarterly Technician Incentive Compensation Plan.
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick leave.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Community involvement opportunities.

Pay

$25.00–$27.00 per hour plus overtime.

Schedule

• 90% daily local travel to client sites, 10% overnight travel as needed.
• Extended hours and on-call duty may be required.