Field Service Technician I

About the role

We are looking for a full-time Field Service Technician I to service the areas between North Omaha and Sioux City, IA and up to Sioux Falls, SD when needed. As a Field Service Technician, you will service, fix, upgrade, and perform preventative maintenance on various types of equipment such as coin & currency equipment, ATMs, software, and specialized office products located at client sites.

You will work in coordination with branch sales and other service team members to guarantee ongoing success for our clients.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel by vehicle daily to client sites (90%) with overnight travel as needed (10%). Some long drive times may be encountered depending on geographical territory.
• Work with branch employees to satisfy client needs and address customer service requests within the specified contract response time.
• Provide extended hours coverage and ‘On-Call’ duty where applicable.
• Safeguard and maintain a balanced vehicle stock parts inventory.
• Maintain the upkeep and cleanliness of the company-issued vehicle, including scheduled service intervals.
• Safeguard any company-issued assets including tablet computer and mobile phone.
• Perform all other duties as required.

Requirements

• 1+ years of experience in a Technical/Field Service position or similar technical profession.
• Impeccable integrity and ability to gain access to highly secured environments; occupational licenses may be necessary depending on territory/accounts.
• Strong electromechanical aptitude.
• Excellent verbal and written communication skills, including a positive, customer-first attitude.
• Personable, approachable, and able to work easily with others at all levels.
• Strong attention to detail—able to proof and prioritize your own work.
• Proficient in iOS, MS Office applications, and Windows OS.
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player.
• Able to commit to and meet project deadlines.

Physical Requirements

• Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes.
• Able to lift, push, or carry a minimum of 50 pounds, such as large money counting machines and parts in and out of client sites.
• The job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60% of the time.
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment.
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments.
• Ability to stand for long periods up to 75% of the time while servicing some equipment.

Skills

• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
• Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment.
• Ability to establish credibility, make decisive decisions, and support the organization's preferences and priorities.
• Results and people-oriented with sound judgment—ability to balance other business considerations.
• Team player—able to work in a matrix organization.
• Excellent communication skills, both verbally and in writing.

Benefits

• Competitive salaries: $25.00 to $27.00 per hour plus overtime.
• Technician Incentive Compensation Plan—paid quarterly.
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick time off.
• Medical, dental, & vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Community involvement opportunities.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.