Field Service Technician I

About the Role

Crane Payment Innovations (CPI) makes the technology that powers everyday transactions—from self-checkout kiosks and casino slot machines to vending machines and parking meters. We enable over 4 billion transactions weekly across 143 currencies worldwide. As a Field Service Technician I, you’ll service, repair, and maintain our electromechanical equipment in the Reno and surrounding area, including Lake Tahoe and Hawthorn.

Responsibilities

• Service, upgrade, and perform preventative maintenance on coin & currency equipment, ATMs, software, and specialized office products at client sites.
• Travel daily to client sites (90% local, 10% overnight as needed), including long drives depending on territory.
• Coordinate with branch sales and service teams to meet client needs and address service requests within contract response times.
• Cover extended hours and on-call duty where applicable.
• Maintain a balanced vehicle stock parts inventory and ensure the cleanliness and upkeep of the company-issued vehicle.
• Safeguard company assets, including tablets and mobile phones.
• Perform all other assigned duties.

Requirements

• 1+ years of experience in a technical or field service role.
• Impeccable integrity and ability to gain access to highly secured environments (occupational licenses may be required).
• Strong electromechanical aptitude and proficiency in iOS, MS Office, and Windows OS.
• Excellent verbal and written communication skills with a customer-first attitude.
• Ability to work independently, set goals, and meet deadlines without constant supervision.
• Physical ability to lift, push, or carry a minimum of 50 pounds, kneel, bend, twist, and stand for extended periods (up to 75% of the time).
• Hand and wrist dexterity for handling tools and parts.
• Available for periodic travel to Mt. Prospect, IL, for training.

Key Attributes for Success

• High energy and ability to manage multiple projects in a fast-paced environment.
• Strong problem-solving, analytical, and multitasking skills.
• Results-driven with sound judgment and the ability to balance business priorities.
• Team player comfortable working in a matrix organization.

Benefits

• Competitive salary: $25.00–$27.00 per hour plus overtime.
• Quarterly Technician Incentive Compensation Plan.
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick leave.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Community involvement opportunities.

Crane Payment Innovations is part of Crane NXT, a premier industrial technology company with ~4,000 employees and global operations.