Field Service Technician I

About the role

Crane Payment Innovations (CPI) makes the technology that powers everyday payment devices—from self-checkout machines and casino slots to vending machines and parking meters. With over 10 million devices installed worldwide, CPI enables more than 4 billion transactions weekly in 143+ currencies. As a Field Service Technician I, you’ll service, upgrade, and maintain electromechanical equipment (coin/currency systems, ATMs, software, and office products) across client sites in St. Louis and Columbia, MO, ensuring seamless operations.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel daily to client sites (90% local, 10% overnight as needed), including long drives depending on territory.
• Collaborate with branch teams to meet client needs and address service requests within contract response times.
• Cover extended hours and on-call duties where applicable.
• Maintain a balanced vehicle stock parts inventory and ensure cleanliness of company-issued vehicle.
• Safeguard company assets (e.g., tablet, mobile phone) and adhere to scheduled vehicle service intervals.
• Perform all other assigned duties.

Requirements

• 1+ years of experience in a technical/field service role or similar profession.
• Impeccable integrity and ability to access highly secured environments (occupational licenses may be required).
• Strong electromechanical aptitude and proficiency in iOS, MS Office, and Windows OS.
• Excellent verbal/written communication with a customer-first attitude.
• Personable, detail-oriented, and able to work independently or as part of a team.
• Ability to set goals, meet deadlines, and work proactively without constant supervision.

Physical Requirements

• Periodic travel to Mt. Prospect, IL, for training.
• Ability to lift, push, or carry a minimum of 50 pounds (e.g., money-counting machines).
• Kneeling, bending, twisting, lifting, and squatting up to 60% of the time.
• Hand/wrist dexterity for using tools and handling parts.
• Standing for long periods (up to 75% of the time) and desk work (10% of the time).

Skills

• High energy and ability to manage multifaceted projects alongside daily tasks.
• Strong problem-solving, analytical, and multitasking skills in a fast-paced environment.
• Ability to establish credibility, make decisive decisions, and balance business priorities.
• Results-driven with sound judgment and a collaborative mindset.
• Excellent written and verbal communication.

Benefits

• Competitive salary: $25.00–$27.00/hour plus overtime.
• Quarterly Technician Incentive Compensation Plan.
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick leave.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Community involvement opportunities.