Field Service Technician I

About the Role

Crane Payment Innovations (CPI) makes the technology that powers everyday transactions—from self-checkout kiosks and casino slot machines to vending machines and parking meters. With over 10 million devices installed worldwide, CPI enables more than 4 billion transactions weekly in 143+ currencies. As a Mechanical Field Service Technician I, you’ll service, repair, upgrade, and maintain electromechanical equipment (coin/currency validators, ATMs, software, and office products) across client sites in the Cincinnati to Lexington, KY region.

Responsibilities

• Service, upgrade, and perform preventative maintenance on CPI’s electromechanical equipment.
• Travel daily to client sites (90% local, 10% overnight as needed), including long drives depending on territory.
• Collaborate with branch teams to meet client needs and address service requests within contract response times.
• Cover extended hours and on-call duties where applicable.
• Maintain a balanced inventory of vehicle stock parts and ensure the cleanliness and upkeep of the company-issued vehicle.
• Safeguard company assets, including tablets and mobile phones.
• Perform all other assigned duties.

Requirements

• 1+ years of experience as a technician, field service professional, or in a mechanical role.
• Ability to gain access to highly secured environments; occupational licenses may be required.
• Strong electromechanical aptitude (preferred but not mandatory).
• Excellent verbal and written communication skills with a customer-first attitude.
• Personable, detail-oriented, and able to work independently or as part of a team.
• Proficient in iOS, MS Office, and Windows OS.
• Ability to set goals, track progress, and meet deadlines without constant supervision.

Physical Requirements

• Available for periodic travel to the corporate office in Mt. Prospect, IL for training.
• Able to lift, push, or carry a minimum of 50 pounds (e.g., money-counting machines and parts).
• Kneeling, bending, twisting, lifting, and squatting up to 60% of the time to service equipment.
• Hand and wrist dexterity for tasks like turning screwdrivers and handling parts.
• Phone or desk work (10% of the time) for computer tasks, bench repairs, and scheduling.
• Ability to stand for long periods (up to 75% of the time) while servicing equipment.

Key Attributes for Success

• High energy and comfort with multitasking in a fast-paced environment.
• Strong problem-solving, analytical, and decision-making skills.
• Results-driven with sound judgment and the ability to balance business priorities.
• Team player adaptable to a matrix organization.
• Excellent written and verbal communication skills.

Benefits

• Competitive salaries with a Technician Incentive Compensation Plan.
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick leave.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Opportunities for community involvement.

About CPI

CPI is a global leader in payment technology, headquartered in Malvern, PA, with over 2,000 associates, 7 manufacturing sites, and 12 corporate offices worldwide. As part of Crane NXT, CPI leverages proprietary micro-optics and sensing technologies to secure and authenticate transactions. Crane NXT employs approximately 4,000 people across the U.S., U.K., Mexico, Japan, Switzerland, Germany, Sweden, and Malta.