Field Service Technician I

About the Role

Crane Payment Innovations (CPI) makes the technology that powers everyday transactions—from self-checkout machines and casino slots to vending machines and parking meters. We enable over 4 billion transactions weekly across 143 currencies worldwide. As a Mechanical Field Service Technician I, you’ll service, repair, and maintain electromechanical equipment (coin/currency devices, ATMs, software, and office products) for clients in the Cincinnati, Lawrenceburg, IN, Lexington, KY, and surrounding areas.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel daily to client sites (90% local, 10% overnight as needed), including long drives depending on territory.
• Collaborate with branch sales and service teams to meet client needs.
• Respond to customer service requests within contract-specified response times.
• Cover extended hours and on-call duty where applicable.
• Maintain a balanced vehicle stock parts inventory and ensure vehicle cleanliness and scheduled service.
• Safeguard company-issued assets (tablet, mobile phone, tools).
• Perform all other assigned duties.

Requirements

• 1+ years of experience as a technician, field service professional, or in a mechanical role.
• Ability to gain access to highly secured environments; occupational licenses may be required.
• Strong electromechanical aptitude (preferred but not mandatory).
• Excellent verbal and written communication skills with a customer-first attitude.
• Personable, approachable, and able to work collaboratively at all levels.
• Strong attention to detail, able to proof and prioritize work independently.
• Proficient in iOS, MS Office, and Windows OS.
• Ability to set and track goals, work proactively, and meet deadlines without constant supervision.

Physical Requirements

• Available for periodic travel to Mt. Prospect, IL, for training.
• Able to lift, push, or carry a minimum of 50 pounds (e.g., money-counting machines).
• Kneeling, bending, twisting, lifting, and squatting up to 60% of the time to service equipment.
• Hand and wrist dexterity for using tools and handling parts.
• Phone or desk work (10% of the time) for computer tasks, bench repairs, and scheduling.
• Ability to stand for long periods (up to 75% of the time).

Key Attributes for Success

• High energy and ability to manage multifaceted projects alongside daily tasks.
• Strong influencing, analytical, and problem-solving skills with the ability to multitask in a fast-paced environment.
• Ability to establish credibility, make decisive decisions, and align with organizational priorities.
• Results- and people-oriented with sound judgment and the ability to balance business considerations.
• Team player comfortable working in a matrix organization.
• Excellent verbal and written communication skills.

Benefits

• Competitive salaries and a Technician Incentive Compensation Plan.
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick time.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Opportunities for community involvement.

CPI is part of Crane NXT, a premier industrial technology company with ~4,000 employees and global operations.