Field Service Technician I

About the Role

We are looking for a full-time Field Service Technician I to service the Newark area and North to South Central area of NJ. As a Field Service Technician, you will service, fix, upgrade, and perform preventative maintenance on various types of equipment such as coin & currency equipment, ATMs, software, and specialized office products located at client sites.

To guarantee ongoing success, you will work in coordination with branch sales and other service team members.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) — some long drive times are encountered depending on geographical territory covered.
• Work with branch employees to satisfy client needs.
• Address customer service requests within the specified contract response time.
• Cover extended hours and ‘On-Call’ duty where applicable.
• Safeguard and maintain a balanced vehicle stock parts inventory.
• Maintain upkeep and cleanliness of company-issued vehicle, including scheduled service intervals.
• Safeguard any company-issued assets including tablet computer and mobile phone.
• All other duties as required.

Requirements

• 1+ years of working in a Technical/Field Service position or similar technical profession.
• Impeccable integrity.
• Must be able to gain access to highly secured environments; occupational licenses may be necessary to obtain depending on territory/accounts.
• Strong electromechanical aptitude.
• Excellent verbal and written communication skills, including a positive, customer-first attitude.
• Personable, approachable, and able to work easily with others at all levels.
• Strong attention to detail — able to proof and prioritize your own work.
• Proficient in iOS, MS Office applications, and Windows OS.
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player.
• Able to commit to and meet project deadlines.

Physical Requirements

• Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes.
• Able to lift, push, or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites.
• The job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60% of the time.
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment.
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments.
• Ability to stand for long periods up to 75% of the time while servicing some equipment.

Key Attributes for Success

• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
• Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment.
• Ability to establish credibility, make decisive decisions, and support the organization's preferences and priorities.
• Results and people-oriented with sound judgment — ability to balance other business considerations.
• Team player — able to work in a matrix organization.
• Excellent communication skills verbally and in writing.

Benefits

• Competitive salaries — $25.00 to $25.50 an hour.
• Technician Incentive Compensation Plan — paid quarterly.
• Company-provided vehicle, uniform, tools, and training.
• Paid time off.
• Sick time off.
• Medical, dental, & vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Community involvement.

CPI is a part of Crane NXT, a premier industrial technology company with approximately 4,000 employees and global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta.