Field Service Technician I

About the role

The Field Service Technician I installs, maintains, and troubleshoots complex automated systems at greenhouse and nursery sites across the U.S. and Canada. This field-based role requires strong electro-mechanical expertise, the ability to work independently, and comfort with 50% or more travel, depending on seasonality. It offers excellent opportunities for technical growth.

Responsibilities

• Install, integrate, and commission automated systems (conveyors, hoppers, potting machines, transplanters, camera grading systems) in greenhouse and nursery environments
• Collaborate with engineering teams during implementation
• Troubleshoot and maintain hardware and programming issues; perform repairs, upgrades, and preventive maintenance
• Diagnose and resolve electrical systems (VFDs, PLCs, photo-eyes, encoders) and mechanical systems (pneumatic actuators, motors, gearboxes, chain drives)
• Identify root causes and implement corrective actions
• Provide onsite technical support; train operators on equipment setup and operation
• Communicate clearly with customers and proactively with Remote Support and home office teams
• Accurately document service activities and support engineering with product improvement feedback
• Represent AdeptAg professionally at all customer sites and during Remote Support

Requirements

• Associate’s degree in Electronics, Mechatronics, Automation; or Multi-Craft or equivalent trade certification experience and knowledge
• 2+ years of hands-on electro-mechanical experience, including automated system installation and troubleshooting
• Experience in commercial greenhouse or nursery environments preferred

Qualifications

• Strong electro-mechanical troubleshooting on electrical and mechanical systems
• Able to read and interpret technical drawings and schematics
• Self-directed with strong time management; with a ‘can do’ attitude
• Clear communicator with a professional, accountable approach

Skills

• Strong electro-mechanical troubleshooting on electrical and mechanical systems
• Able to read and interpret technical drawings and schematics
• Self-directed with strong time management; with a ‘can do’ attitude
• Clear communicator with a professional, accountable approach

Benefits

• Generous 401(k) with company-paid contribution
• Medical, dental, and vision coverage
• Company-paid life insurance
• Voluntary life, accident, and disability insurance options
• Opportunity to work with advanced automation technology
• Significant technical growth and advancement potential
• A stable and growing North American organization

Pay

$1,000 sign-on bonus, paid after your first 120 days

Schedule

50%+ travel per month, depending on seasonality, anywhere in the U.S. or Canada; occasional weekends as needed