Field Service Technician - HW - West Phoenix, AZ

About the role

The Field Service Technician (FST) performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. This role is part of Varian, a Siemens Healthineers Company, which brings together the world's best talent to realize its vision of a world without fear of cancer.

Responsibilities

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
• Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
• Communicate required follow up actions to primary assigned representative.

Requirements

• Excellent time management and professional communication skills both internally and externally to customers.
• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
• Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
• Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.
• Basic technical experience with micro-computers/PC based systems.
• Basic technical knowledge and experience with simple hand tools.
• Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law.

Qualifications

• Minimum: HS Degree or Equivalent
• Preferred: Vocational training or military experience with electronics.

Skills

• Excellent time management and professional communication skills both internally and externally to customers.
• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
• Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
• Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.
• Basic technical experience with micro-computers/PC based systems.
• Basic technical knowledge and experience with simple hand tools.
• Strong ability to manage customer expectations while building and maintaining positive relationships.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $50,210 - $69,036. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

This is a field based "remote" position that requires onsite work at several local customer locations.