Field Service Technician - Grand Rapids, MI

The ENGEL Machinery North America is seeking a Service Technician for their Service Department. ENGEL provides comprehensive benefits including health, dental, and vision insurance, a 401k with match, over 3 weeks of PTO, employer-paid life insurance, long and short-term disability, and an employee-centric environment.

Job Summary

The Service Technician performs work remotely at customer sites, installing and servicing equipment, providing customer training and support, managing resolution of customer issues, and instructing on the maintenance and safe operations of injection molding systems.

Essential Duties and Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations.
• Performs all safety checks on equipment.
• Edicates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacement parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Qualifications

• High School Diploma Required
• Associates or Bachelors degree preferred
• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support)

Mandatory Requirements

• Valid Passport
• Drivers license in good standing that includes REAL-ID

About ENGEL

The ENGEL group thrives due to its family-run structure and commitment to setting high standards in expertise and experience within the plastics processing industry. ENGEL emphasizes flexibility, innovation, and self-responsibility among its employees and business units to consistently deliver top global standards.

About this Company

ENGEL is a global leader in the manufacture of plastics processing machines. They offer a full range of technology modules for plastics processing as a single-source supplier, including injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017, ENGEL's turnover was approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America, and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL provides its customers with the support needed to compete and succeed with new technologies and leading-edge production systems.