Field Service Manager - Grand Rapids MI

Duties and Responsibilities

• Lead, coach, and develop a team of field service professionals supporting high-volume office equipment.
• Foster a culture of professionalism, accountability, and continuous improvement.
• Conduct regular one-on-one meetings, team meetings, and performance reviews.
• Ensure team members consistently represent Applied Innovation positively in all customer interactions.
• Maintain appropriate staffing levels to meet or exceed Applied Innovation’s response time and service standards.
• Ensure technicians have the training, tools, and resources needed to succeed.
• Oversee daily operations while maintaining a long-term strategic perspective.
• Support business planning, benchmarking, and ongoing process improvements.
• Partner closely with the sales team to support customer satisfaction, retention, and growth.
• Review customer feedback and proactively resolve service issues.
• Communicate effectively across departments to align goals and expectations.
• Balance company, department, and team priorities to drive overall organizational success.
• Identify opportunities to improve service delivery, efficiency, and customer experience.

Minimum Qualifications

• To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

Education/License/Experience Requirements

• A high school diploma or equivalent is required.
• A driver’s license with a clean driving record is required, with no DUI’s in the past 5 years.

Why Applied Innovation?

• We offer a comprehensive benefits package, including:
• Medical, dental, and life insurance
• Short-term disability
• Paid vacation and holidays
• 401(k) retirement plan with company match program
• Onsite fitness center
• Paid volunteer time
• Opportunities for professional growth and advancement